Overview
On Site
USD 30.00 - 35.00 per hour
Contract - Independent
Contract - W2
Skills
Help Desk
Technical Support
Computer Hardware
Operating Systems
Authentication
Access Control
Service Desk
Collaboration
User Experience
Remote Support
Management
Active Directory
Identity Management
Microsoft Windows
Disk Imaging
Microsoft Office
Problem Solving
Conflict Resolution
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Helpdesk Support Analyst to join our team in Petaluma, California. In this long-term contract role, you will be responsible for providing technical support to ensure the smooth operation of desktop systems and applications. As part of a non-profit organization, you will contribute to maintaining an efficient and secure IT environment.
Responsibilities:
Provide technical assistance for desktop hardware, software, and peripherals to resolve user issues effectively.
Manage Active Directory tasks, including user account setup and maintenance.
Install, configure, and troubleshoot Windows 10 operating systems and applications.
Perform desktop imaging and ensure systems are properly prepared for deployment.
Assist in managing Okta authentication and access control systems.
Utilize ticketing systems to track, prioritize, and resolve service desk tickets.
Support users with Office 365 applications and address any related concerns.
Conduct regular maintenance and updates for workstations to ensure optimal performance.
Collaborate with team members to improve support processes and enhance user experience.
Address technical issues promptly to minimize disruptions in daily operations.
Requirements
Minimum of 3 years of experience in desktop support or a related role.
Proficiency in managing PC desktops and workstations.
Hands-on experience with Active Directory for user account management.
Strong knowledge of Windows 10 installation and troubleshooting.
Familiarity with desktop imaging and deployment processes.
Experience with Okta and Office 365 applications.
Ability to work efficiently with ticketing systems to resolve support tickets.
Excellent problem-solving skills and attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Helpdesk Support Analyst to join our team in Petaluma, California. In this long-term contract role, you will be responsible for providing technical support to ensure the smooth operation of desktop systems and applications. As part of a non-profit organization, you will contribute to maintaining an efficient and secure IT environment.
Responsibilities:
Provide technical assistance for desktop hardware, software, and peripherals to resolve user issues effectively.
Manage Active Directory tasks, including user account setup and maintenance.
Install, configure, and troubleshoot Windows 10 operating systems and applications.
Perform desktop imaging and ensure systems are properly prepared for deployment.
Assist in managing Okta authentication and access control systems.
Utilize ticketing systems to track, prioritize, and resolve service desk tickets.
Support users with Office 365 applications and address any related concerns.
Conduct regular maintenance and updates for workstations to ensure optimal performance.
Collaborate with team members to improve support processes and enhance user experience.
Address technical issues promptly to minimize disruptions in daily operations.
Requirements
Minimum of 3 years of experience in desktop support or a related role.
Proficiency in managing PC desktops and workstations.
Hands-on experience with Active Directory for user account management.
Strong knowledge of Windows 10 installation and troubleshooting.
Familiarity with desktop imaging and deployment processes.
Experience with Okta and Office 365 applications.
Ability to work efficiently with ticketing systems to resolve support tickets.
Excellent problem-solving skills and attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.