Cloud Network Operations Lead

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Candidates for this role must have the ability to obtain and maintain a US Security Clearance.

This job can be performed from anywhere in the US.

Your role and responsibilities

• Daily Administration & Incident Management: Run the daily administration of network operations in the cloud and oversee/manage all network changes and incidents for Azure environments using ServiceNow.
• Troubleshooting & Performance: Troubleshoot network and application performance issues to resolve problems affecting hosted applications.
• Patching & Compliance: Plan and execute network infrastructure patching, device upgrades, and ensure cybersecurity compliance with IAVM and STIGs.
• Documentation & Architecture: Maintain necessary network documentation and diagrams for cloud network architecture and customer enclaves.
• On-Call Support: Provide on-call support for triage and resolution of after-hours production incidents.
• Collaboration & Planning: Collaborate with internal/external teams to translate technical objectives into requirements, identify new cloud services/features, and contribute to automation efforts.
• Network Design & Expertise: Design and implement secure, high-availability network solutions for hosted applications while serving as a subject matter expert on network administration trends and technologies.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Mid to senior-level experience in private/public cloud environments, with strong knowledge of fundamental network concepts and technologies, including Palo Alto firewalls, F5 devices, and Microsoft Azure (or similar cloud technologies).
• Proficiency in analyzing packet captures to troubleshoot network/application issues, along with a solid understanding of network, storage, server, and application technologies.
• Proven ability to manage multiple large-scale projects effectively, paired with strong verbal and written communication skills.
• Desired experience in automating routine administrative tasks, coupled with knowledge of automation tools and scripting languages like Terraform and Ansible.
• Bachelor Degree in technical field or related discipline or comparable experience in a previous job
• Ability to obtain and maintain a US Security Clearance

Required Certifications:

• CompTIA Security+ CE (or equivalent IA cert)
• Computing environment certification (i.e. CCNA, CCNP, etc.)

Preferred technical and professional experience

• Knowledge of common network services (DNS, SNMP, NTP, etc.), application protocols (HTTP, SSL), DoD network operations, and familiarity with DoD STIGs and IA Vulnerability Management (IAVM).
• Strong communication abilities to present systems proposals, diagnose and resolve issues, and effectively interact with customers, senior personnel, and team members.
• Proven organizational skills to prioritize tasks, manage project schedules, and ensure timely completion of projects.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role
We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.