ServiceNow Sr Systems Architect

  • San Antonio, TX
  • Posted 60+ days ago | Updated 8 hours ago


On Site
Full Time


IT operations
Thought leadership
Positive attitude
IT architecture
Systems architecture
Business requirements
System integration
System implementation
Information Technology
Service delivery
Change request management
Zachman Framework
Cloud computing
Cloud architecture
Continuous Integration and Development
Continuous delivery
IT service management
IT asset management
Regulatory Compliance
Computer hardware
Configuration management database
Software development methodology
Continuous integration
Software deployment
Microsoft Exchange
Computer networking

Job Details

Job#: 2017664

Job Description:
The Senior System Architect position will provide innovative ServiceNow solutions that provide high-end on IT Service Mgt (ITSM), Strategic Portfolio Mgt (SPM), IT Operations Mgt (ITOM) and/or IT Asset Mgt (ITAM) services built to accommodate an ever-changing and constantly evolving enterprise needs. We are looking for a passionate ServiceNow-skilled individual to help continue the growth of our ITSM architecture and systems. The ideal candidate will have a solid understanding of ServiceNow platforms and be able to apply industry best practices to our suite of application architectures, technologies, tools and provide thought leadership to the organization. This position will serve as a subject matter expert in the ServiceNow space and play a key role in influencing roadmap development. The ideal candidate will require minimal guidance and supervision, maintain a positive attitude, possess excellent communication skills and serve as a mentor to other team members.
This position is a part of a job family with multiple levels. The successful candidate will be placed at a level commensurate with experience and qualifications.
Assists in designing governance and standards activities for technology architecture compliance. Participates in hardware and software technology and product standards selection. Participates and contributes in system architect reviews and ensures architecture adherence.
Collaborates with stakeholders to ensure system architecture alignment with business objectives. Identifies organizational and financial impacts of technology architecture.
Evaluates and selects appropriate technologies, platforms, and frameworks for systems. Assesses technology industry and market trends and their impact on the enterprise. Evaluates technology options and advises on technology investment decisions.
Analyzes and translates business and technical requirements into system designs. Designs and implements end-to-end system architectures that meet business requirements.
Defines system integration approaches and ensures interoperability of system components. Provides guidance and support to development teams during system implementation. Leads technology change initiatives to deliver business outcomes. May oversee technology implementation and modification activities.
Documents and communicates technology architecture design and analysis work. Leads the development of system architecture documentation and diagrams.
Education and Experience:
  • Bachelor Degree In Information Technology preferred, related field or equivalent experience.
  • 5+ years of relevant architecture experience required.
  • Minimum 4 years of ServiceNow platform architecture, support and service delivery experience preferred
  • Minimum 3 years of ServiceNow platform integration design and support experience preferred
  • Minimum 3 years of CMDB, CSDM, Discovery, Configuration Mgt and Asset Mgt modules preferred
  • Strong understanding of Incident, Problem, Change, Request, Knowledge and Portfolio Mgt modules preferred
  • Strong understanding of SDLC, Agile and Release Mgt processes preferred
  • Experience partnering with suppliers, service providers, business facing IT, and clients to deliver solutions preferred

  • Architecture Frameworks - Proficiency in widely used architecture frameworks like TOGAF (The Open Group Architecture Framework) or Zachman Framework to structure and organize architectural artifacts and processes.
  • Cloud Computing - Knowing how to manage cloud services, develop cloud applications and use cloud architecture to meet customer needs.
  • DevSecOps & Agile Methodologies - Knowledge of DevOps practices, continuous integration/continuous delivery (CI/CD), and agile development methodologies to facilitate efficient and collaborative software development and deployment.
  • Infrastructure as Code (IaC) - The process of managing and provisioning infrastructure through code instead of through manual processes.
  • Internet of Things (IoT) - Familiarity with IoT concepts and protocols, as well as experience designing architectures that incorporate IoT devices and enable seamless connectivity and data exchange.
  • Performance and Scalability - The process of measuring and scaling the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.
  • Technical Expertise - A strong understanding of various technologies, platforms, and systems relevant to the organizations architecture, such as networking, databases, cloud computing, and security.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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