Senior ServiceNow Architect

Title: Senior ServiceNow Architect

Duration:6+ months of Contract with possible extension

Location: Toronto, ON (onsite from Day 1)

Roles and Responsibilities:

Solution Architecture & Design

• Lead the design and architecture of the ServiceNow APM solution, aligning with business goals, CSDM (Common Service Data Model), and enterprise architecture standards.
• Define and implement the Application Portfolio hierarchy, lifecycles, scoring models, and assessment frameworks.
• Integrate APM with CMDB, ITSM, SPM, CSDM, SAM, HAM, and Discovery for accurate data governance.

Implementation & Delivery

• Drive end-to-end implementation of APM modules (Application Portfolio, Technology Portfolio, Business Capability Mapping, Application Services).
• Ensure high-quality configuration, customization, and integration across ServiceNow modules.
• Lead workshops with business stakeholders, architects, and IT leadership to define requirements and outcomes.

Governance & Data Management

• Establish processes for application rationalization, technical debt management, and cost transparency.
• Define governance models for APM data quality, lifecycle management, and portfolio insights.
• Support integration with external tools (e.g., EA tools, financial systems, cloud platforms).

Stakeholder Engagement

• Act as the trusted advisor to CIO, Enterprise Architects, and IT leadership on Application Portfolio strategy.
• Work closely with Business Relationship Managers, IT Finance, and Enterprise Architecture teams.
• Provide executive-level reporting and dashboards for application value, cost, and risk analysis.

Innovation & Best Practices

• Stay current with ServiceNow product roadmap, especially APM, SPM, and related modules.
• Define best practices, design patterns, and reusability models for ServiceNow APM.
• Guide technical teams and mentor developers/administrators.

Required Skills & Qualifications

• Min 12+ years in ServiceNow with 5+ years as ServiceNow Architect; minimum 2 3 years of hands-on APM implementation and architecture.
• Strong hands-on experience with APM, SPM, CMDB, CSDM, and Discovery.
• Solid understanding of business capability mapping, application lifecycle, scoring models, and rationalization frameworks.
• ServiceNow configuration, Flow Designer, Integration Hub, APIs, and data modeling.
• Knowledge of enterprise architecture frameworks (TOGAF, Zachman, etc.).

Soft Skills:

• Excellent communication and stakeholder management.
• Ability to translate business needs into technical solutions.
• Strong leadership in workshops, governance, and strategic initiatives.

Certifications Preferred:

• ServiceNow Certified Implementation Specialist (APM or SPM).
• ServiceNow Certified System Administrator (CSA). TOGAF a plus.

Regards

Anukriti Srivastava

Account Manager

Diverse Lynx LLC

Office: +1 Ext 298

Email: | URL: