Genesys CX with Snowflake and Reporting

Overview

On Site
$100,000 - $160,000
Full Time

Skills

Amazon Web Services
Analytical Skill
Cloud Computing
Customer Experience
Customer Service

Job Details

Job Description

Skill: Genesys CX with Snowflake and Reporting

Must Have Technical/Functional Skills:

  • AWS experience.

  • Genesys Cloud CX, Snowflake and Reporting.

  • Contact Center Routing experience.

  • Experience with Onprem Genesys.

Roles & Responsibilities:

Mandatory:

  • Experience working with Genesys Snowflake platform for historical reporting.

  • Strong foundation in data analytic, data engineering and cloud platforms with specific experience in Elasticsearch and Kibana.

  • SQL Proficiency for data manipulation, querying and query optimization.

  • Ability to understand and interpret real-time and historical contact center metrics to improve customer service and business outcomes.

  • Experience in developing complex reporting solutions for large data sets.

  • Industry knowledge and experience in contact center technologies.

  • Experience creating dashboards for monitoring queue activity, agent performance and interactions.

Desired skills:

  • Experience with Genesys on-prem and understanding of various Genesys components and composer development.

  • Exposure for Java/J2EE development and API Development /Scripting integration.

  • Genesys Cloud CX certification preferred.

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