Cyber Incident Coordinator

Job#: 2083018

Job Description:

Cyber Incident Coordinator

Type: 6+ month contract

Location: 100% Remote - must be able to work EST hours

Pay: 30.hr - 45.hr

Job Description

We are seeking a Cyber Incident Coordinator to play a critical role in executing cyber incident response strategies and developing effective processes for managing real-world cyber incidents. This position involves close collaboration with executive leadership and key stakeholders across the organization.

Key Responsibilities

• Lead cyber-related incident response efforts, including high-pressure situations.
• Host meetings and deliver executive-level progress reports.
• Develop and distribute timely and accurate communications and updates to stakeholders at all organizational levels.
• Collaborate with stakeholders and leadership to enhance and deliver efficient services that protect the organization's global brand.
• Coordinate and lead incident response efforts, including root cause analysis and service restoration activities.
• Communicate incident status and impact clearly to technical teams, business partners, and senior leadership.
• Create and refine incident coordination and response documentation (e.g., plans, playbooks, work instructions, checklists, workflows).
• Provide input on security solutions to ensure alignment with business outcomes.
• Drive project plan execution across multiple business lines and functional domains.
• Document tasks, timelines, and milestones for all required activities.
• Track deliverables and escalate impediments as needed.
• Prepare and present project plans, status reports, cost/benefit analyses, and program updates.
• Report on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and other relevant metrics.
• Ensure compliance with regulatory requirements impacting business operations or client engagements.
• Build and maintain strong relationships across business units and with key stakeholders.
• Take initiative in identifying and executing next steps during incident response, while maintaining clear communication and alignment with team priorities.
• Collaborate with cross-functional teams including IT, application support, operations, and security to ensure consistent and effective incident response.
• Create and deliver training materials and onboarding documentation to support process adoption and system transitions.
• Develop and maintain incident and problem management reports to identify trends and drive continuous improvement.

Qualifications

Basic Qualifications:

• Experience in crisis management and incident response within a global organization.
• Proven ability to lead in a highly matrixed environment.
• Strong soft skills, including:
• Self-Motivation & Initiative - Demonstrates ownership and accountability. Proactively identifies next steps and follows through. Seeks clarity when needed and avoids delays.
• Change Agent - Self-directed, adaptable, and proactive in learning and applying new tools and methods.
• Collaboration - Builds trust and coordinates effectively with others to achieve shared goals.
• Comfort in Ambiguity - Makes informed decisions even with incomplete information.
• Communication - Excellent written and verbal communication skills tailored to various audiences. Clearly communicates status and next steps.
• Curiosity/Creativity - Brings innovative ideas and solutions from diverse sources.
• Problem Solving - Strong analytical skills with a focus on data-driven decision-making.

Required Education & Experience:

• Bachelor's degree with a minimum of 3 years of professional experience, OR
• Associate's degree with a minimum of 5 years of professional experience, OR
• High school diploma with a minimum of 7 years of professional experience.
• Equivalent military experience is accepted.
• Preference for candidates located on the US East Coast.

Desired Skills:

• Background in digital operations centers or ITIL frameworks is highly preferred.
• Familiarity with technologies supporting incident coordination, including:
• Microsoft Office 365 (Outlook, Teams, etc.)
• ServiceNow
• Box Content Management Platform
• Workday Workforce Management Platform
• Active Directory and Microsoft Admin Center

Experience producing incident, problem, and change management reports.

Ability to lead or support system migrations and process transitions.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.