IT Service Delivery Manager

At Leidos, we deliver innovative solutions guided by our commitment to deliver mission success for our customers. Our Mission, Vision, and Values guide the way we do business serving government and commercial customers with smarter, more efficient digital and mission innovations.

The Digital Modernization Sector is focused on delivering secure, mission-focused solutions at scale to accelerate our customer's digital transformation objectives. We deliver secure, customized enterprise IT solutions, increase efficiencies, decrease burdens, and minimize vulnerabilities in complex IT operations. Offering a comprehensive, human-centric approach, we leverage our distinctive health technology capabilities to accelerate our customers' transformation needs so that they can better serve their beneficiaries.

Leidos currently has an opening for an IT Service Delivery Manager to lead a mission support team in ensuring the successful delivery of IT services to a key customer. This is an exciting opportunity to use your technical leadership and management skills to successfully execute the mission of a large IT services program. Under this contract, the Leidos team will deliver the core enterprise IT services to the Army Corps of Engineers CASTLE-NET, including cybersecurity services, network operations, network engineering, service desk, and data transport.

This position requires someone with extensive Operations/Engineering Leadership experience, preferably someone with a previous Network/Transport technical background and working knowledge of a large DOD Enterprise Network Environment. Manage and coordinate with the technical team, interact directly with, and manage the Customer relationship.

Primary Responsibilities:

• Report to the DDLC-CS Manager

• Developing Monthly Status Review and Program Management Report inputs and other relevant reporting taskers

• Performs On Contract growth planning and tasks

• Administratively manage up to 6-8 direct-report employees

• Working with the Technical Operations, NOSC, ESD, Cyber and Operations teams to coordinate day-to-day Tier I-III escalations

• Coordinate with network design/engineering and integration, test and evaluation activities

• Assist Network Engineering activities with expert-level knowledge, precision, and skill, but listens attentively to the team, values opinions and considers other perspectives

• Managing cost, schedule, and performance of functional areas (e.g., Technical Operations, Service Operations, and Cybersecurity Operations)

• Collaborates directly with the Chief Engineer and Operations Manager, to develop and improve:

• Program configuration standard baselines and versioning

• Automation and best practice/technical insertion opportunities

• Development of SOPs/TTPs

• Service Desk Performance

• Identification and coordination of activities to:

• Reviews enterprise PEP for possible impact to network performance and provides necessary recommendations.

• Participates in or delegates Problem Management activities to conduct root cause analysis and make recommendations on corrective actions.

• Directs and supports network design reviews focused on network and cybersecurity requirements/security controls.

• Coordinates network upgrades and maintenance activities with Project Operations Lead

• Perform network analyses to identify and correct deficiencies, improving End-User experience

Basic Qualifications:

• Bachelors degree and (8)+ years of prior relevant experience or Masters with (6)+ years of prior relevant experience

• Prior leadership responsibilities in large-matrixed organizations

• Excellent written and oral communication skills

• Experienced and adept at developing and maintaining technical documents, analyses, and reports

• Experienced with preparing and presenting briefings to senior customer management, customer stakeholders, and company management

• Working knowledge of the ITIL framework and best practices

• Working knowledge of defense-in-depth principles, network/HW/SW security architecture, network topology, IT device integrity, and common security elements

• Ability to travel up to 25%

Clearance Required:

• DOD Secret Security Clearance w/ the ability to obtain and maintain a Top Secret Security Clearance

Preferred Qualifications:

• Master's degree from an accredited college or university in IT Management, Engineering, or related field

• Proven experience (20+ years) in IT service delivery management, with a solid understanding of ITIL principles

• PMI Project Management Professional (PMP) Certification

• ITIL certification/training preferably including Service Strategy and Service Design

• Agile certifications or operational experience in an Agile environment

Original Posting:
June 9, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range $126,100.00 - $227,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.