Overview
On Site
USD 95,000.00 - 105,000.00 per year
Full Time
Skills
Technical Support
Swing
Dashboard
JIRA
ServiceNow
Tier 1
Reporting
Trend Analysis
MEAN Stack
Systems Architecture
Collaboration
SDS
Recovery
Security Clearance
DoD
Regulatory Compliance
Security+
Customer Engagement
Help Desk
ATLAS
Knowledge Management
Amazon Web Services
Cisco Certifications
DevSecOps
Agile
Workflow
Management
ISO 9000
GSA
Information Technology
Software Development
System Integration
Data Management
Project Management
Cyber Security
Training
Audiovisual
AV
Sustainability
Health Insurance
Testing
Military
Law
Human Resources
Inspection
PDF
DICE
Log Management
Job Details
LinTech Global Inc. is seeking a Senior IT Support Specialist to provide 24/7 operational and technical support for classified and unclassified systems.
Target Salary: $95K to 105K
Location: Vandenberg Space Force Base (VSFB), CA
Hours: Rotating 24/7 Shift Coverage Responsibilities:
Requirements:
Preferred Qualifications:
Company Description
LinTech Global is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
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#DICE
#LI-LM1
Target Salary: $95K to 105K
Location: Vandenberg Space Force Base (VSFB), CA
Hours: Rotating 24/7 Shift Coverage Responsibilities:
- 24/7 Help Desk & Monitoring
- Deliver direct, on-site help desk support aligned to rotating 8-hour shifts (Day/Swing/Mid)
- Monitor ATLAS, Kobayashi Maru (KM), WarpCore, and associated dashboards for system health, alerts, and status changes
- Track, document, and escalate incidents using JIRA, ServiceNow, or other designated platforms
- Tier 1-2 Escalation
- Serve as first responder for user-reported issues and automated alerts
- Escalate critical events to SME/Team Leads and initiate call tree notifications
- Reporting & Shift Logs
- Complete and hand off shift summary reports detailing system status, events, anomalies, and tickets worked
- Maintain shift continuity and operational logs
- Input data into reporting tools to support trend analysis, uptime tracking, and Mean Time to Restore (MTTR)
- System Familiarity & Situational Awareness
- Maintain working knowledge of:
- ATLAS system architecture and apps
- Mission-critical links (e.g., MeshOne-T, SDIN)
- Tools like Google IL4 email, Mattermost, and classified chat
- Support coordination with 18 SDS Crew Commanders and remote platform owners
- Assist with rollback execution and system recovery per runbooks
- Maintain working knowledge of:
Requirements:
- Clearance: Current TS/SCI Clearance or Higher
- Education: Bachelor's Degree
- Experience: 5+ years
- Certifications: DoD 8140.01 / DoDI 8570.01 compliance (e.g., Security+ CE or higher)
Preferred Qualifications:
- Prior experience in space operations, cyber defense, or secure help desk environments
- Knowledge of or hands-on experience with:
- ATLAS
- Kobayashi Maru (KM) platforms
- AWS GovCloud, IL4/IL5 environments
- CCNA (or equivalent)
- Familiarity with DevSecOps, agile workflows, or classified ticket management
Company Description
LinTech Global is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
_screen_reader_optimized.pdf
#DICE
#LI-LM1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.