Mid-Senior Desktop Support

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Desktop Support
white glove IT support
IT support
Windows 10/11
Office 365
Teams
Exchange
SharePoint
OneDrive
Active Directory
Intune
SCCM
software distribution
mobile device management (MDM)

Job Details

Title: Mid-Senior Desktop Support
Location: Onsite Parsippany, NJ (Local Candidates Only)
Interview Process: Video

Position Summary:

Client is seeking a polished and professional Desktop Support Specialist to deliver white glove IT support for approximately 80 executive users, including C-level executives and Vice Presidents, at Parsippany, NJ headquarters.

This is a hands-on, onsite role requiring expertise in Microsoft technologies, strong customer service, and the ability to work discreetly with senior leadership in a fast-paced, high-touch environment. You will provide end-to-end desktop and mobility support, ensuring seamless IT service both in-office and remotely. A rotating on-call schedule is required.

Key Responsibilities:

  • Provide white glove deskside and remote support to executives (C-Level and VPs).
  • Install, configure, and troubleshoot Windows 10/11, Office 365, Teams, Outlook, SharePoint, OneDrive.
  • Support desktops, laptops, docking stations, printers, and mobile devices (iOS/Android).
  • Maintain and support executive conference rooms, AV, and video conferencing (Teams/Zoom).
  • Manage and resolve tickets in ServiceNow (or similar ITSM tools).
  • Handle hardware/software lifecycle support imaging, patching, deployment.
  • Collaborate with infrastructure/app teams for escalations.
  • Support VPN, remote access tools, and mobile device management (MDM).
  • Participate in rotating on-call support (including off-hours/weekend).
  • Maintain accurate asset inventory and documentation.

Required Qualifications:

  • 5+ years in desktop support/executive IT support roles.
  • Strong skills in Windows 10/11, Office 365, Teams, Exchange, SharePoint, OneDrive.
  • Familiarity with Active Directory, Intune, SCCM, software distribution.
  • Experience with mobile device management (MDM) for iOS/Android.
  • Hands-on with AV systems, Zoom/Teams conferencing, conference room support.
  • Outstanding communication skills with a polished, professional demeanor.
  • Ability to multitask and resolve issues in high-pressure environments.
  • Strong troubleshooting/problem-solving ability.

Preferred Qualifications:

  • Prior white glove / executive-level IT support experience.
  • Certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL).
  • Experience with Jamf, ServiceNow, and MacOS support

This is a high-visibility role supporting executive leadership ideal for candidates with the technical expertise and professional presence to deliver flawless IT service.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Black Rock Group