ServiceNow GRC Support Specialist

Overview

Remote
Contract - W2
Contract - 6+ month(s)

Skills

ServiceNOW
GRC

Job Details

Job Title: ServiceNow GRC Support Specialist

Location: Remote

Contract- W2 only

Job Summary

The ServiceNow GRC Support Specialist provides technical expertise and day-to-day administration for the ServiceNow Governance, Risk, and Compliance suite. You will ensure the platform effectively supports the organization's risk assessment methodologies, policy lifecycles, and audit requirements while providing high-quality technical support to end-users.

Key Responsibilities

Technical Support & Administration

Module Maintenance: Provide Tier 2/3 support for GRC modules, including Policy & Compliance, Risk Management, Audit Management, and Vendor Risk Management.

Configuration: Manage and update Entity Types, Authority Documents, Control Objectives, and Risk Frameworks.

Workflow Management: Build and troubleshoot GRC-specific workflows, UI Policies, Business Rules, and ACLs to ensure data security and process integrity.

Upgrades: Assist in the testing and deployment of ServiceNow platform upgrades, specifically checking for impacts on GRC customizations.

Compliance & Risk Enablement

Reporting: Create and maintain GRC dashboards and reports for stakeholders (Audit, Risk, and C-Suite) to provide real-time visibility into the risk posture.

Issue Management: Facilitate the remediation task process by tracking identified issues and ensuring they are assigned to the correct owners.

Integrations: Support integrations between GRC and other modules like ITSM (Change Management) or SecOps (Vulnerability Response).

Required Skills & Qualifications

Technical Expertise

ServiceNow Core: Proficiency in JavaScript, Flow Designer, and Integration Hub.

GRC Knowledge: Deep understanding of the Integrated Risk Management (IRM) data model and how Citations, Policies, and Controls interact.

Data Management: Experience with import sets and Transform Maps to load external regulatory data or audit evidence.

Please share resumes to Abdul @ Techstargroup (.) Com

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