Applications Engineer

Title: Applications Engineer

Agency: Central Virginia Community College

Location: Lynchburg - 680

FLSA: Exempt

Hiring Range: This is a full-time classified staff position with state benefits. Salary commensurate with experience.

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs.

Join Central Virginia Community College as an Applications Engineer and play a pivotal role in delivering indispensable technical and functional support for software applications vital to our college's operations. This position is instrumental in driving initiatives focused on boosting recruitment, optimizing class scheduling, and fostering student success through integrated planning and advising programs. As an Applications Engineer, you will proactively identify and implement innovative technological solutions to streamline college operations, thereby enhancing overall efficiency and effectiveness.

Provide comprehensive technical and functional support for EAB Navigate (Student Success and Recruitment Success).

• Serve as the system administrator for EAB Navigate.
• Review and improve departmental business processes to maximize the effectiveness of EAB Navigate.
• Troubleshoot and resolve a wide range of technical and functional issues.
• Maintain critical data within EAB Recruitment Success.
• Proactively seek and implement integrations of EAB Navigate across departments.
• Create training materials and deliver in-person training to end-users across various departments.
• Maintain accurate academic programs and pathways within EAB Navigate.
• Actively participate in conference calls and in-person meetings related to the platform.
• Serve as a key member of the EAB Leadership Team.
• Manage employee access to systems.
• Generate and distribute requested reports.
• Design, enhance, and maintain the Early College application.
• Update the application, associated electronic forms, and data templates on an annual basis.
• Provide expert assistance to end-users regarding functional and technical requirements.
• Provide dedicated support for Ad Astra (Schedule and Monitor).
• Maintain accurate program and pathway information within the system.
• Assist end-users with insightful report analysis.
• Support event scheduling functionalities and room utilization analytics.
• Serve as an engaged member of the Ad Astra Leadership Team.
• Provide essential support for Student Information System (SIS) components that integrate with EAB
• Navigate, including but not limited to:
  • Student groups
  • Class scheduling data
  • Application data
  • Collaborate effectively with other members of the application support team as needed.

Minimum Qualifications:

• Analytical skills required.
• General understanding of software support principles.
• General understanding of information security principles.
• Understanding of non-instructional college operations.
• Proficiency in Microsoft Excel with an understanding of VBA.
• Knowledge of relational databases and data integration methodologies.
• Knowledge of the software development lifecycle.
• Exceptional ability to communicate effectively, both verbally and in writing, with technical and non-technical audiences.
• Demonstrated ability to work both independently and collaboratively within a team environment.
• Ability to collaboratively develop and document business processes with functional experts to optimize information system utilization.
• Understanding of project management principles and practices.
• Coursework in Computer Information Systems or equivalent training and substantial experience in systems integration.
• Demonstrated ability to design, install, configure, integrate, and maintain complex computer software systems.

Additional Considerations:

• Experience in Higher Education.
• Experience with cloud-based applications and infrastructure.