PMS Opera DEPLOYMENT LEAD

Overview

Remote
$60+
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

PMS
opera

Job Details

T+S
Remote
Need Linkedin

Remote from Hong Kong or can cover Hong Kong hours

New role:


We are seeking to fill this position with a candidate based in the APAC region, with the ability to work Hong Kong business hours (+/- 3 hours).

PURPOSE:
We are looking for a qualified candidate to support Hyatt s Global portfolio of 1300+ hotels through the transition process to Hyatt s new Property Management Suite, Opera Cloud & Colleague
Advantage. This role will be responsible for preparing the hotel configuration data used to build Opera, conducting project kickoff and training webinars, and migrating data to the new PMS.
This will require interaction with hotel teams, vendors and regional teams across the globe.

This position requires 10% travel for onboarding and team meetings.

POSITION RESPONSIBILITIES:
Development of training material for use by the Deployment team, the hotels or our vendors. Training materials include slide decks, trainers notes, and videos.
Managing deployment to multiple properties simultaneously.
Conduct training webinars related to Hyatt s Property Management Suite as needed during hotel transition
Collect, review and update hotel configuration data in accordance with Hyatt standards.
Maintain strong relationships with Hyatt s PMS vendors that will be supporting us with training and implementation efforts.

EXPERIENCE AND QUALIFICATIONS:
Reservations, Front Office or related rooms operations experience (2+ years)
Hotel Supervisory Experience in Operations (2+ years)
Robust experience with Hyatt s business practices in use with Oracle s Opera Property Management System
Experience in delivering and preparing training

PREFERRED SKILLS:
Operations experience with RESERVE CRS, HotSOS, Medallia Concierge, Sertifi, Credit Card processing

EDUCATION:
High school diploma/GED required and 3 years work experience in hotel operations

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