SmartCOMM Product Owner

Role: SmartCOMM Product Owner

Key Responsibilities:

• Own and drive the product vision and roadmap for Smart Communications / Document management capabilities.
• Define and prioritize features, user stories, and product backlog items (PBIs) to align with business goals and regulatory requirements.
• Collaborate with cross-functional teams including business stakeholders, architects, and developers to ensure end-to-end understanding of the document lifecycle (e.g., origination, HR, partner onboarding).
• Lead the design and implementation of a new rules engine to support dynamic document generation based on state-specific or policy-specific changes.
• Evaluate and optimize current usage of Smart Communications and DocuSign to ensure full potential is being leveraged.
• Act as the voice of the customer and business, ensuring that solutions deliver value incrementally and efficiently.
• Identify and remove delivery bottlenecks, driving performance and continuous improvement.
• Translate complex requirements into clear, actionable plans and guide the team through execution.

Qualifications:

• 10+ years of experience in digital transformation projects
• 5+ years of experience as a Product Owner or Sr business Analyst in a Customer communication management / document management projects
• Strong understanding of CCM platforms, ideally with exposure to Smart Communications and DocuSign.
• Experience leading product development in environments with complex business rules and compliance needs.
• Ability to see the big picture and translate vision into actionable steps.
• Excellent communication, stakeholder management, and leadership skills.
• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence).
• Experience working with or integrating rules engines is a strong plus.

Preferred Skills:

• Experience with document generation platforms (e.g., Exstream, SmartComm).
• Understanding of enterprise architecture and system integration flows
• Ability to work in a fast-paced, delivery-focused environment.
• Understanding of forms design / layout elements (font sizes, types and families, bar codes, margins, graphical elements, color palettes, data tags, page assembly )
• Ability to express rules in decision tables, pseudo code or other structured methods easily translatable to rules engine usage
• Preferred knowledge and experience: Document generation technology, print and mailing processes, and forms definition tool experience.

About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
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Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.