Overview
Skills
Job Details
W2 ONLY!!!!!
Work Hours: 8 am–5pm EST
Job Description:
We are looking for a Software Support Analyst to join our team and provide critical support across our software platforms. The ideal candidates will have strong problem-solving skills, a passion for user support, and familiarity with .NET and SQL environments.
Key Responsibilities:
Monitor and respond to tickets in Fresh Service.
Conduct knowledge transfer with SMEs to understand system workflows.
Deliver training on platform features and updates.
Collaborate with product owners and the development team.
Create user stories and log bugs in Azure DevOps.
Propose fixes based on code review.
Track product releases and assist in support readiness.
Use SQL Server Management Studio to troubleshoot and fix data issues.
Tech Stack:
.NET, Blazor (Front End)
C# (Code Base)
Azure SQL (Database)
Requirements:
Prior experience in application support, ticketing systems, or product teams.
Familiarity with tools like Azure DevOps and SQL Server.
Strong communication and collaboration skills.