Software Support Analyst-(EST Timezone)

  • Posted 22 days ago | Updated 22 days ago

Overview

Remote
Depends on Experience
Full Time

Skills

Application Support
Fresh Service
Azure DevOps
Microsoft SQL Server
SSMS
Data Troubleshooting
.NET
Blazor
C#
User Training
Screen Sharing Tools
Communication
Collaboration
Product Documentation
Agile Environment

Job Details

W2 ONLY!!!!!

Work Hours: 8 am–5pm EST 

Job Description:

We are looking for a Software Support Analyst to join our team and provide critical support across our software platforms. The ideal candidates will have strong problem-solving skills, a passion for user support, and familiarity with .NET and SQL environments.

Key Responsibilities:

  • Monitor and respond to tickets in Fresh Service.

  • Conduct knowledge transfer with SMEs to understand system workflows.

  • Deliver training on platform features and updates.

  • Collaborate with product owners and the development team.

  • Create user stories and log bugs in Azure DevOps.

  • Propose fixes based on code review.

  • Track product releases and assist in support readiness.

  • Use SQL Server Management Studio to troubleshoot and fix data issues.

Tech Stack:

  • .NET, Blazor (Front End)

  • C# (Code Base)

  • Azure SQL (Database)

Requirements:

  • Prior experience in application support, ticketing systems, or product teams.

  • Familiarity with tools like Azure DevOps and SQL Server.

  • Strong communication and collaboration skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.