Activation Technician

RESPONSIBILITIES:
Kforce has a client in Denver, CO that is seeking an Activation Technician responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and occasionally 3, including private line services - Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), DIA, Voice, Security, Managed Services and Software-Defined Wide Area Network (SD-WAN) suite of products. Duties will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.

Main Responsibilities:
* Complete activations for external customers with some oversight
* Partner with the applicable departments to trouble shoot activations for Customer Care Managers, Account teams and Field Ops
* Troubleshoot post-activation issues
* Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards
* Proficiently manage the assigned queue (may be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives
* Maintain and support the network infrastructure
* Update all systems and databases with careful attention to detail
* Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes
* Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated
* Maintain a commitment to safe practices and hold others equally accountable
* Complete designated amount of work in a specified timeframe with a high degree of quality
* Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously

REQUIREMENTS:
* Associate's degree or equivalent education and relevant experience
* May require technical certification
* 5+ years of related experience or equivalent
* Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
* Understanding and ability to interpret Circuit Designs
* Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
* Beginner experience with Network Hardware including Routers, Switches, Wireless Access Points
* Beginner experience working with Internet and Private Network Solutions
* Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches
* Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
* Beginner experience configuring CPE Routers and Switches

Preferred Qualifications:
* Certifications on related telecom or networking field (2 certifications preferred - Cisco Certified Network Associate and/or Metro Ethernet Form (MEF))
* Telecommunications or other relative field of study/work
Experience working in a fast-paced environment and dealing with ambiguity (thinking outside of the box)
* Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM) and Classless Inter-domain Routing (CIDR)
* Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
* Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX
* Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
* Fundamental knowledge of all Ethernet Topologies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.