Network Infrastructure Technician

Description

We are looking for a skilled Network Infrastructure Technician to join our team on a contract basis in Las Vegas, Nevada. In this role, you will be responsible for installing, maintaining, and troubleshooting network cabling systems to ensure seamless connectivity and performance. The position offers an exciting opportunity to work with advanced technologies and contribute to the success of a dynamic communications environment.

Responsibilities:

• Install, terminate, maintain and troubleshoot various network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber and coaxial), including but not limited to patch panels and cable management systems.
• Conduct physical installation of various circuits.
• Perform installation of cabling support structures (cable tray, J-Hooks, ladder rack, ladder rack tray, cable horns).
• Effectively coordinate with Switch customers, both internal and external, to install, troubleshoot, and test premise equipment including but not limited to:
• Standard datacenter infrastructure hardware such as PDU's, computers, switches, routers, optics, wireless access points, and other transport equipment.
• Performing vendor escorts
• Hard drive installation and replacement
• RAM installation and replacement
• Utilizing remote terminal interfaces
• Other tasks as needed
• Create design layout records (D.L.R.) for all installations within a web-based environment.
• Execute standard cable testing procedures.
• Operate company provided testing equipment for various cabling systems including but not limited to wire mapper/continuity tester, Probe & Tone generator, and Phone Test set.
• Interpret, investigate and remediate mission critical alerts.
• Provide exceptional service to all customers and vendors in a fast-paced environment.
• Provide quality, timely and accurate end-to-end support of any issues within functional area of responsibility.
• Effectively coordinate, interact and perform troubleshooting actions with customers.
• Understand and execute appropriate escalation and notification procedures using sound judgment.
• Accurately document all actions, events and corresponding time allocated for tasks.
• Possess ability to utilize and navigate various ticketing and project tracking systems.
• Provide input and feedback for the use and optimization of internal network management as well as customer support functions, processes and procedures.
• Create and distribute scheduled company notifications via ticketing system.
• Provide routine feedback on existing departmental processes.
• Work in a team environment and communicate with customers in a professional manner.

Requirements

• 1-2 years of experience in Telecom industry or Information Technology discipline.
• CompTIA (A+, Network+, Security+) certification
• Willingness to prioritize required OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher and HazMat Training.
• Basic understanding of ANSI, EIA/TIA industry standards (25pr color code, T568A& B color code, etc.).
• Knowledge of CAT 3, CAT 5 and CAT 6 cabling functions and specifications.
• Knowledge of Single-mode and Multi-mode fiber functions and specifications.
• Basic knowledge of power systems including but not limited to PDU's, Fuse alarm panels.
• Understanding of various network topologies.
• The ability to troubleshoot hardware, layer 1 connectivity issues and perform maintenance on hardware devices.
• Possess cognition of the impact of electrostatic discharge when applied to electronic devices and the ability to apply practical methods to mitigate static discharge events.
• Comfortable with Field Replaceable Units (FRU's) on multiple hardware platforms and familiar with all media types.
• Efficiently interact with computing systems.
• Able to navigate and effectively utilize ticketing systems.
• Excellent oral and written communication and interpersonal skills using methods such as direct contact, phone, email and instant messaging as well as documenting/tracking incidents within ticketing system(s).
• Computer literate with an emphasis on Microsoft Office Suite.
• Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH).
• Must be adaptable to shift scheduling to meet demand of 24/7/365 operations.
• Able to work in a team environment and communicate with customers in a professional manner.
• Able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism.
• Able to accurately communicate both written and verbally, complex issues using easy to understand terminology.
• Possess demonstrated problem solving skills.
• Demonstrable time management and organization skills with the ability to address multiple tasks simultaneously.
• Possess basic typing, email and computer skills.
• Able to recognize and manage confidential information.
• Able to follow established safety practices and procedures in applicable situations and related work functions.
• Able to frequently safely lift and/or move up to 70 pounds and occasionally lift and/or move up to 500 pounds and utilize lifting/lowering device.
• Able to occasionally work at heights and confined spaces.
• Able to regularly work in areas with hotter and colder temperatures than a normal office environment.
• Able to regularly stoop, kneel, and crouch for long periods of time.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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