Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 24 Month(s)
No Travel Required
Skills
Microsoft Excel
Warehouse
Management
Network Administration
Pivot Table
ServiceNow
Job Details
Desktop Analyst
Location: Remote
Role Description
Assist client services team in a client facing environment through the duration of a technology refresh project. The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic
Responsibilities
- Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
- Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process.
- Experience providing support via in-person, phone, or remote methods.
- Installs/removes/configures hardware and software.
- Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.
- Prioritizes effectively and escalates as needed.
- Responds to customer needs and services as assigned.
- Accurately manage asset records using ServiceNow platform
Qualifications
- Bachelor s degree in related field or equivalent work experience, preferred
- 2+ years experience in related field preferred
- Applicable technical certifications preferred
- What is expected of you and others at this level
- Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes actions to resolve
- Applies judgment within defined parameters
- Receives general guidance may receive more detailed instruction on new projects
- Work reviewed for sound reasoning and accuracy
Having these skills will contribute to your success in the role:
- Excel - work with data managing customer lists.
- VLookups or pivot tables should be familiar to you
- Communication - creating and responding to emails in a professional manner
- Time management - excellent use of time management and the ability to stay focused on the tasks
Education
Bachelor's degree in science or related work experience/ IT certificates
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