Overview
On Site
Full Time
Skills
Apache Flex
Mentorship
Documentation
Process Improvement
Technical Training
Design Review
Issue Resolution
Reporting
Performance Metrics
Technical Analysis
Root Cause Analysis
Electrical Engineering
Management
Technical Support
Testing
Data Analysis
NEC
Analytical Skill
Communication
Presentations
Microsoft Office
Enterprise Resource Planning
Material Requirements Planning
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2089341
Job Description:
Apex Systems is seekign a Senior Technical Support Engineer to join our client, a leader within electrical products. This is a full time/direct hire role with the client. It will be onsite in the North Hills area of Pittsburgh. First couple months are 100% onsite, and then it will flex to hybrid (3 days a week onsite). Relocation assistance can be provided.
For immediate consideration, please email a copy of your resume to Jenny DeMaria at and reference the job title and ID #.
Role Summary
We're looking for a seasoned professional to lead technical support efforts for specialized products and services. This role involves resolving complex technical challenges, guiding product rollouts, and enhancing support systems. You'll act as a subject matter expert, mentor peers, and collaborate across teams to deliver high-impact solutions and outstanding customer service.
Key Responsibilities
Qualifications
Benefits & Perks
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Apex Systems is seekign a Senior Technical Support Engineer to join our client, a leader within electrical products. This is a full time/direct hire role with the client. It will be onsite in the North Hills area of Pittsburgh. First couple months are 100% onsite, and then it will flex to hybrid (3 days a week onsite). Relocation assistance can be provided.
For immediate consideration, please email a copy of your resume to Jenny DeMaria at and reference the job title and ID #.
Role Summary
We're looking for a seasoned professional to lead technical support efforts for specialized products and services. This role involves resolving complex technical challenges, guiding product rollouts, and enhancing support systems. You'll act as a subject matter expert, mentor peers, and collaborate across teams to deliver high-impact solutions and outstanding customer service.
Key Responsibilities
- Lead Technical Support:
- Provide advanced system-level support for designated products to internal teams, service partners, and customers. Investigate and resolve complex field issues through coordinated efforts.
- Enhance Support Infrastructure:
- Develop troubleshooting documentation, training content, and process improvements. Deliver advanced technical training sessions.
- Facilitate Product Launches:
- Participate in design reviews and product introduction activities. Ensure seamless technical integration across departments.
- Oversee Issue Resolution:
- Manage product-related incidents from initial report through closure. Maintain performance metrics related to support cases.
- Generate Engineering Reports:
- Prepare detailed technical analyses tailored to customer needs. Identify recurring issues and recommend design enhancements.
- Distribute Technical Communications:
- Share updated procedures, software releases, bulletins, and engineering notices with relevant stakeholders.
- Cross-Team Collaboration:
- Serve as a technical liaison with global teams and product divisions.
- Support Investigations:
- Contribute expertise to root cause analysis efforts.
- On-Site Engagement:
- Provide hands-on support, conduct site testing, and deliver technical presentations.
- Promote Team Objectives:
- Represent the division positively through timely and cooperative interactions with internal teams, clients, and vendors.
Qualifications
- Education:
- Bachelor's degree in Electrical Engineering or a related field, plus 5+ years of experience in technical or field support - or equivalent combination of education and experience.
- Experience & Skills:
- Deep understanding of product functionality, diagnostics, and troubleshooting.
- Proven leadership in managing technical support initiatives.
- Expertise in field testing, safety protocols, data analysis, and industry standards (e.g., UL, NEC, IEC).
- Strong analytical, communication, and presentation skills.
- Proficiency in Microsoft Office and ERP/MRP systems.
Benefits & Perks
- Health Coverage:
- Covers 90% of medical, dental, and vision plan costs.
- Retirement Savings:
- 401(k) plan with up to 4% company match.
- Time Off:
- Vacation eligibility after 90 days, plus 12 paid holidays annually.
- Professional Growth:
- Access to training programs and tuition assistance.
- Employee Wellness:
- Profit sharing, 24/7 fitness center access, and wellness initiatives for employees and families.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.