Overview
On Site
USD 60.00 - 75.00 per hour
Full Time
Skills
Business Operations
Emerging Technologies
Network
Cisco
Cisco UCCX
Cubes
Unity
Genesys
Cloud Computing
Wireshark
Secure Shell
PuTTY
SIP
IOS Development
Help Desk
ITIL
Change Management
Service Design
Leadership
Mentorship
Documentation
Preventive Maintenance
Telephony
Collaboration
Computer Hardware
Firmware
Call Center
Customer Service
Reporting
KPI
Knowledge Base
Telecommunications
Privacy
Marketing
Job Details
Location: Westerville, OH
Salary: $60.00 USD Hourly - $75.00 USD Hourly
Description:
Job Title: Sr. Telecom Engineer - Telephony Engineering
Location: Westerville, Ohio
Remote Option: No (4 days a week onsite)
Employment Type: Contract to Permanent
Conversion to FTE: After 6 months
Chance to Convert: High
Job Summary:
The Sr. Telecom Engineer - Telephony Engineering will be responsible for engineering, configuring, and maintaining critical telecom systems that support business operations. This role involves proactively communicating solutions to telecom-related issues and recommending emerging technologies to enhance the telecom network's overall health. The ideal candidate will have experience in developing and evaluating telecom-related software programs, including Cisco Call Manager, UCCX, Genesys Cloud, and Teams Phone. The engineer will analyze short-term and long-term capacity needs for both on-premise and cloud telecom infrastructure, conduct studies to determine the impact on telecom infrastructure capacity, and make decisions on technical approaches for project components.
Qualifications:
Responsibilities:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $60.00 USD Hourly - $75.00 USD Hourly
Description:
Job Title: Sr. Telecom Engineer - Telephony Engineering
Location: Westerville, Ohio
Remote Option: No (4 days a week onsite)
Employment Type: Contract to Permanent
Conversion to FTE: After 6 months
Chance to Convert: High
Job Summary:
The Sr. Telecom Engineer - Telephony Engineering will be responsible for engineering, configuring, and maintaining critical telecom systems that support business operations. This role involves proactively communicating solutions to telecom-related issues and recommending emerging technologies to enhance the telecom network's overall health. The ideal candidate will have experience in developing and evaluating telecom-related software programs, including Cisco Call Manager, UCCX, Genesys Cloud, and Teams Phone. The engineer will analyze short-term and long-term capacity needs for both on-premise and cloud telecom infrastructure, conduct studies to determine the impact on telecom infrastructure capacity, and make decisions on technical approaches for project components.
Qualifications:
- Proven experience supporting Cisco CUCM, UCCX, CUBEs, Unity, Finesse, and Calabrio in an enterprise-wide setting (5-7+ years).
- Experience with Genesys Cloud (PureCloud) and MS Teams/Teams Phone.
- Working knowledge of Wireshark, Audiocodes Syslog, SSH, Putty, and SIP.
- Experience in upgrading IOS versions and firmware.
- Ability to support and mentor other engineers, Helpdesk, and end-users.
- Applied working knowledge of ITIL change management and service design.
- Ability to analyze specifications and design documents.
- Excellent leadership and mentoring skills.
- Create and maintain comprehensive documentation for all implemented telecom networks.
- Perform preventative maintenance on telecom devices.
- Participation in a 24x7 on-call rotation, after-hours, and weekend work may be required.
Responsibilities:
- Engineer, develop, and administer telephony systems and collaboration tools.
- Collaborate with technical teams to ensure hardware and software infrastructure is up-to-date with the latest firmware and software requirements.
- Provide escalation support to Call Center/Customer Care departments.
- Troubleshoot and resolve expedited issues impacting customer challenges and needs promptly.
- Proactively communicate the status, plan of action, and resolution of issues.
- Monitor and report the performance of telecom components against KPIs, taking preemptive measures to minimize interruptions.
- Identify opportunities and recommend solutions for improving overall telecom health by assessing effectiveness and efficiency.
- Evaluate new technologies and platforms to determine their applicability to business needs.
- Document processes and create knowledge base articles for internal users.
- Train end-users and administrators on using the phone system.
- Lead complex telecom-related projects.
- Demonstrate strong troubleshooting skills and a proven track record of resolving telecom-related problems.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.