COE IT Director - Service Now

Brinks Texas License #C00550

About Brink's:

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

The IT Director COE, ServiceNow will lead the global Center of Excellence responsible for ServiceNow strategy, governance, and delivery across the enterprise. This role will drive the adoption and optimization of ServiceNow as the enterprise-wide platform for ITSM, HR Service Delivery, Sourcing & Procurement, Finance, Employee Self Service, and other business workflows.

The Director will oversee the platform roadmap, architecture, governance, and delivery, ensuring ServiceNow is leveraged to modernize service delivery, enhance employee and customer experiences, and deliver measurable business value.

Key Responsibilities

Leadership & Strategy

• Establish and lead the ServiceNow Center of Excellence (COE) as the governing body for ServiceNow strategy, roadmap, and standards.
• Define the multi-year ServiceNow platform strategy, aligned with global transformation programs across IT, HR, Finance, Procurement, and other towers.
• Serve as a strategic advisor to IT leadership and business stakeholders on ServiceNow capabilities and innovations.

Platform & Application Ownership

• Own the ServiceNow platform including ITSM, HR Service Delivery, Sourcing & Procurement Professional, Finance workflows, and Employee Self Service.
• Oversee platform architecture, configuration, integrations, upgrades, and new module adoption.
• Ensure standardization, security, and compliance across global regions.

Governance & Delivery

• Define governance processes for demand intake, prioritization, change management, and release management on the ServiceNow platform.
• Oversee global implementations and expansions, ensuring alignment with corporate objectives and ServiceNow best practices.
• Drive operational excellence through ITIL/ITSM processes and KPI-driven performance management.

Stakeholder Engagement

• Partner with HR, Finance, Procurement, and IT Service leaders to enable digital workflows and improve service experiences.
• Engage with system integrators, managed service providers, and ServiceNow directly to deliver platform enhancements.
• Provide executive-level updates on roadmap execution, benefits realization, and platform adoption.

Team & People Leadership

• Build and lead a global team of ServiceNow architects, developers, functional leads, and support analysts.
• Define COE operating model including L1-L3 support, knowledge management, and training.
• Foster a culture of innovation and continuous improvement across the ServiceNow ecosystem.

Qualifications & Experience

• Education: Bachelor's degree in Computer Science, Information Systems, or related field; MBA or Master's preferred.
• Experience:
• 12-15+ years in IT leadership roles with deep enterprise applications and service management experience.
• Proven experience leading ServiceNow platform strategy and delivery in global organizations.
• Strong background in ITSM, HR Service Delivery, Finance workflows, Procurement systems, and Employee Self Service.
• Demonstrated success in global deployments, integrations with ERP/HR systems (SAP, Oracle, Workday), and vendor management.
• Familiarity with ServiceNow upgrade cycles, n-1 release adoption, and COE operating models.
• Skills:
  • Strategic planning, governance, and roadmap execution.
  • Strong stakeholder management and executive communication skills.
  • Hands-on knowledge of ServiceNow modules (ITSM, HRSD, Procurement, Finance, ESS).
  • Vendor and SI management experience.

Key Competencies

• Strategic & Innovative Thinking
• ServiceNow Platform & Workflow Expertise
• Governance & Compliance Orientation
• Cross-Functional Collaboration (HR, Finance, IT, Procurement)
• Change & Program Management
• Leadership & Team Development

What's Next?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.