Telecom Voice Engineer - Staffingine LLC - Rolling Meadows, IL, US | Dice.com

Staffingine LLC

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Telecom Voice Engineer

Rolling Meadows, IL, US • Posted 23 hours ago • Updated 23 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

On-site

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Staffingine LLC

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Job Details

Skills

TELECOMMUNICATIONS
SERVICE QUALITY
Microsoft Teams
Telephone Skills
Virtual Local Area Networks
Cisco Unified Communications Manager

Summary

Job Title: Telecom Voice Engineer
Job Location: Rolling Meadows - Illinois
Job Type: Contract

Job Description:

Technical Skills Primary

Deep expertise in Genesys Cloud architecture call routing and telephony integrations

Demonstrated experience in MA voice system integrations and migrations

Strong knowledge of SIP QoS VLANs and cloud telephony solutions

Familiarity with Microsoft Teams Phone System Direct Routing SBC management and Cisco VoIP CUCM solutions

Experience with contact center analytics and reporting tools

Knowledge of hybrid telephony environments and cloud migration strategies

Certifications such as Genesys Cloud Certified Professional Google Cloud Platformor Microsoft Teams Voice Engineer Expert

Familiarity with regulatory compliance for voice systems eg E911

Lead the assessment design and deployment of Genesys Cloud platforms during MA activities

Evaluate legacy contact center infrastructures and recommend integration or migration strategies

Configure and optimize Genesys Cloud applications routing and workforce management systems

Manage and integrate telephony solutions with SIP trunks and cloud infrastructure

Develop and implement call flow designs and routing strategies for operational continuity

Serve as backup support for Microsoft Teams Phone System and Cisco Unified Communications Manager CUCM

Assist with integration of hybrid communication environments as needed

Collaborate with IT network and security teams to ensure Genesys Cloud integration aligns with broader infrastructure

Provide technical expertise and training to internal stakeholders during MA projects

Technical Skills Secondary Nice to have

Project management and organizational skills

Collaboration with vendors and service providers to address system issues

Soft Skills

Excellent analytical and problem-solving skills

Strong verbal and written communication abilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91165639
Position Id: 2025-16380
Posted 23 hours ago

Company Info

About Staffingine LLC

Staffingine LLC specializes in enhancing organizational performance through the effective and competent application of technology and outsourcing solutions for our clients. Our objective is to not only solve short term business and technology needs, but to create next-generation of competitive advantages that drive future growth and success.

With the state of the art development center in Noida and associates working in India and US, we provide services to businesses globally. Our broad resource of associates ensures that our clients have easy access to resources that they need in their specific business and technical domain. Staffingine's resources, coupled with Staffingine Group widely spread channel & infrastructure, gives client unique scalability to meet the needs of projects of any size, at any location.

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