Overview
Remote
$60 - $70
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Workflow
Scripting
ServiceNow
Generative Artificial Intelligence (AI)
IT Service Management
Customer Relationship Management (CRM)
Artificial Intelligence
Machine Learning (ML)
User Experience
Job Details
Job Title: GenAI Architect ServiceNow
Experience Required: 3 5 Years Department: IT / Digital Transformation / ServiceNow COE
Job Summary:
We are looking for a passionate and experienced GenAI Architect with 3 5 years of hands-on experience in ServiceNow, with a strong focus on Now Assist, Agentic AI capabilities, and domain expertise in modules such as ITSM, HRSD, or Customer Service Management (CSM). The ideal candidate will have a blend of technical knowledge and innovation skills to lead GenAI-driven automation and AI initiatives across the ServiceNow platform.
Key Responsibilities:
- Architect and implement GenAI-driven solutions within the ServiceNow platform using Now Assist, Agentic AI, and other GenAI technologies.
- Design, develop, and integrate AI capabilities with ServiceNow modules such as ITSM, HRSD, and CSM to enhance user experience and operational efficiency.
- Lead discovery and design workshops with stakeholders to identify automation opportunities using Generative AI.
- Collaborate with cross-functional teams to build and deploy AI agents, virtual assistants, and intelligent workflows.
- Customize and configure Now Assist experiences based on business needs and personas.
- Ensure GenAI implementations adhere to governance, security, and compliance requirements.
- Monitor solution performance and continuously optimize AI models for accuracy and efficiency.
- Stay up to date with the latest GenAI and ServiceNow releases, innovations, and best practices.
Required Skills & Qualifications:
- 3 5 years of experience working with ServiceNow, including development and solution design.
- Hands-on experience with Now Assist, Virtual Agent, Agentic AI, and integration of GenAI within ServiceNow workflows.
- Strong understanding of ServiceNow modules: ITSM, HRSD, and/or Customer Service Management.
- Familiarity with LLMs (Large Language Models), NLP concepts, and AI integration patterns.
- Proficient in scripting (JavaScript/Glide), Flow Designer, and REST/SOAP API integrations.
- Ability to gather requirements, propose solutions, and deliver enterprise-grade GenAI use cases.
- Strong problem-solving skills and the ability to work in a fast-paced agile environment.
- Excellent communication and stakeholder management skills.
Preferred Qualifications:
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist ITSM/HRSD/CSM, GenAI-related badges).
- Experience with ServiceNow App Engine Studio and Process Automation Designer.
- Background in AI/ML, chatbot development, or enterprise AI platforms.
- Experience integrating third-party GenAI platforms like OpenAI, Azure OpenAI, or Google Vertex AI with ServiceNow.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.