Overview
Skills
Job Details
Comtech is seeking a skilled Level 2/3 Support Engineer (Network & Security) to provide advanced systems and network administration for the City of Adelanto s infrastructure under the Managed IT Services Information Technology Consultant Support contract.
This engineer will handle escalated support issues, maintain core network and server environments, and ensure compliance with the City s cybersecurity and performance standards. The position requires strong technical depth in firewall configuration, virtualization management, and network security monitoring to ensure availability, performance, and protection of critical municipal systems.
<>Key Responsibilities:</>- Network Infrastructure Administration: Configure, monitor, and troubleshoot routers, firewalls, and switches (Cisco, Palo Alto, or equivalent). Maintain VLANs, QoS policies, routing protocols, and VPN configurations.
- System Administration: Manage and maintain Windows Server, Active Directory, DNS, DHCP, and Group Policies. Ensure stable and secure server operations, including backups and patch management.
- Security Operations: Administer and tune firewall and intrusion prevention systems; monitor network traffic for anomalies; manage SSL VPN, MFA, and endpoint protection systems.
- Virtualization & Cloud Platforms: Support VMware vSphere/ESXi or Hyper-V environments, including provisioning, snapshots, replication, and performance tuning. Assist in managing hybrid workloads across Azure and on-premises systems.
- Incident Management: Respond to escalated technical incidents and service tickets requiring advanced diagnostic or configuration skills. Support the vCIO and Project Manager in root-cause analysis and remediation.
- Disaster Recovery & Continuity: Maintain and test backup/recovery processes using tools like Veeam or equivalent; assist in implementing high availability and clustering strategies.
- Documentation & Reporting: Create and maintain technical documentation, network diagrams, and system inventories. Provide input for monthly SLA and security performance reports.
- Collaboration: Work closely with the Onsite Support Lead, Project/Account Manager, and vCIO to align daily operations with strategic objectives and IT governance standards.
Mandatory Qualifications & Experience - Level 2/3 Support Engineer (Network & Security): | |
M1. | Experience: Minimum of 4 years in systems and network engineering, preferably supporting enterprise or municipal clients. |
M2. | Certifications:
|
M3. | Technical Proficiency: Proven expertise in firewall administration (Palo Alto, Cisco ASA, or Fortinet), routing/switching, Active Directory, Group Policy, DNS/DHCP, and virtualization platforms (VMware/Hyper-V). |
M4. | Security Knowledge: Strong understanding of cybersecurity frameworks (NIST, CIS Controls) and hands-on experience with network security monitoring, log analysis, and incident response. |
M5. | Communication: Ability to clearly document system configurations, prepare root-cause reports, and collaborate effectively across multi-disciplinary teams. |
M6. | Availability: Must be available for after-hours or weekend maintenance and emergency network incidents as needed. |
Preferred Qualifications -Level 2/3 Support Engineer (Network & Security): | |
D1. | Bachelor s degree in Information Technology, Computer Science, or related field. |
D2. | Experience with cloud networking (Azure Virtual Networks, ExpressRoute, or SD-WAN). |
D3. | Familiarity with monitoring tools (e.g., SolarWinds, PRTG, or Nagios). |
D4. | Exposure to compliance frameworks such as CJIS, HIPAA, or FedRAMP. |
D5. | Excellent troubleshooting, analytical, and documentation skills with a proactive problem-solving approach. |