Solution Architect - Diagnostics Platform - Customer Systems

    • Apple, Inc.
  • Sunnyvale, CA
  • Posted 35 days ago | Updated 2 hours ago


On Site
USD 170,700.00 - 300,200.00 per year
Full Time


Hardware troubleshooting
Product management
Solution architecture
Use cases
User stories
Data Analysis
Web service QA
Effective communication
Computer science
Cloud computing
Embedded systems
Computer hardware

Job Details


The Diagnostics Platform & Interfaces engineering team at Apple builds the systems that power the cloud-based, embedded field diagnostics for billions of Apple products used by our customers everyday. As an owner of the teams product roadmap you will ensure that millions of Apple's customers have a secure, private and seamless experience during trade-in, service, repair and many other interactions that require hardware diagnostics.If you have experience building innovative software products and you also have an innate curiosity to learn the internal of Apple's hardware products this is the team for you.

Key Qualifications

5+ years in a software product management, solution architecture, or business analyst role.Exposure to hardware product manufacturing, testing or design lifecycle.Experience developing product roadmaps and identifying new use cases to explore.Experience in Scrum methodology with the ability to write precise technical specification or user stories that align with business priorities.Experience working with cross-functional areas.Ability to use variety of data analysis or WebService testing tools.Ability to clearly communicate concepts through sketches, wireframes or prototypes.Ability to manage relationships and influence business partners at all levels.Extensive experience managing competing and changing priorities.Excellent written and verbal communication and ability to present work to executives.


Diagnostics capabilities at Apple are delivered by a complex ecosystem that is supported by multiple engineering teams. You will be responsible for understanding the needs and changes across the ecosystem and build a strategic roadmap. To ensure alignment of your roadmap with the various engineering team, you will partner with respective product owners to prioritize trade-offs, clarify requirements, and drive towards product goals. You will define solutions for business problems, write user stories, manage product backlog, and advocate for end-user and business needs. You will also facilitate effective communication between business and engineering teams to get issues resolved. You will have extensive technical conversations with engineers and non-technical professionals, and will be required to present in front of senior leaders.

Education & Experience

Bachelor's degree in engineering or computer science OR equivalent degree OR equivalent experience.

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $170,700.00 and $300,200.00, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

    Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.