IT Support Contractor

The Role

We are currently seeking an experienced IT Support Contractor for our Salt Lake City office. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues.

What You ll Do

• Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure.
• Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments.

Who You Are

• You bring 2 4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems.
• You re confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challenges.
• You have hands-on experience with core platforms like Google Workspace, Slack, Zoom, and Okta.
• You understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issues.
• You have experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees.
• You re organized and proactive in managing IT inventory and assets, and comfortable using assets tracking tools.
• You take initiative, bring a problem-solving mindset, and pay close attention to the details that keep day-to-day operations running smoothly.