Technical Program Manager

Greetings from ITC Infotech!

Role - Technical Program Manager

Location - Vancouver, BC, Canada

Start Date: Immediate

Job description:

As Technical Program Manager you will lead the planning, execution and successful delivery of large-scale Data Warehouse and data engineering engagements. You ll combine deep technical knowledge (databases, ETL, reporting) with proven Agile delivery practices to drive end-to-end solutions, manage stakeholder expectations, and foster continuous improvement across teams.

Key Responsibilities:

Project Leadership & Planning

• Own scope, schedule and budget tracking for Agile Data Warehouse initiatives
• Facilitate sprint planning, iteration reviews and retrospectives
• Monitor team velocity and capacity; escalate risks and impediments

Delivery Excellence

• Produce and present weekly/monthly/quarterly status reports to executive and client stakeholders
• Ensure sprint deliverables meet business requirements and quality standards
• Drive root-cause analysis on performance issues; implement optimization recommendations

Client & Stakeholder Management

• Independently manage day-to-day client interactions and expectations
• Partner with business sponsors and technical leads to translate requirements into actionable user stories
• Maintain transparent, proactive communication across all levels business, technical, and operations

Team Mobilization & Innovation

• Recruit, onboard and coach cross-functional teams (developers, QA, data engineers)
• Champion experimentation with emerging tools and practices (e.g., cloud-native ETL, automated testing)
• Identify and drive value-add innovation to accelerate delivery and reduce cost

Governance & Compliance

• Enforce Agile best practices, governance frameworks and quality gates
• Coordinate change-management and release-management activities

Technical & Architectural Leadership

• Define & Communicate Vision: Articulate a clear, long-term architecture roadmap for analytics and data-warehouse solutions.
• Industry Best Practices: Stay abreast of emerging patterns, frameworks, and platforms; embed proven practices into our delivery approach.
• Thought-Leadership & Representation: Represent the team at industry conferences and forums share learnings, gather insights, and build our brand.
• Clear, Executive-Level Communication: Translate complex technical concepts into concise messages for both technical peers and non-technical executives.
• End-to-End Analytics Integration: Drive a cohesive strategy that brings together data engineering, ETL, reporting, and advanced analytics into a unified solution.
• Leadership & Influence: Champion continuous improvement mentor engineers, challenge the status quo, and elevate the organization s technical maturity.

Required Qualifications:

Experience:

• 15+ years in IT delivery roles, including 5+ years managing Data Warehouse/data engineering projects
• Proven track record in large services organizations (consulting, system integrators or managed services)

Technical Skills:

• Deep understanding of relational databases (Oracle, PostgreSQL, SQL Server, etc.)
• Hands-on experience designing or overseeing ETL pipelines (Snowflake, Python, Informatica, etc.)
• Familiarity with BI/reporting tools (Power BI, Tableau, Looker)
• Strong grasp of performance-tuning, query optimization and data modeling concepts

Delivery & Process:

• Certified or highly experienced in Agile project management (Scrum, SAFe, Kanban)
• Skilled at sprint-based planning, backlog refinement, and metrics-driven reporting

Leadership & Communication:

• Exceptional verbal and written communication; comfortable presenting to C-level executives
• Demonstrated ability to build trust, resolve conflict, and influence without authority

Preferred (Plus)

• Prior experience with cloud data platforms (AWS, Azure, Google Cloud Platform)
• Exposure to DevOps/CI-CD pipelines for data workloads
• Advanced certification (CSM, CSPO, SAFe Program Consultant, PMP)

About US:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specic alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.