Overview
Hybrid
Depends on Experience
Contract - W2
Skills
Windows
Service Now
Service Desk
Public Trust
PT
Windows 7/10
MS Office 2013
ServiceNow or Remedy or a similar ticketing system
Network Devices
Reporting
Job Details
Monitoring and Incident Response Team Member
Information Technology
Hybrid
Contract Position: 6-month contract, with possibility of extension
About Our Client
Our client is a Fortune 500 defense, aviation, information technology, and biomedical research corporation with over 50 years of industry leadership. They provide scientific, engineering, systems integration, and technical services to government agencies and commercial customers worldwide. Operating across multiple locations nationally and internationally, they specialize in advanced technology solutions for defense, intelligence, civil, and health markets. The company is committed to solving complex challenges through innovation and maintaining the highest standards of security and reliability in their mission-critical operations.
Job Description
Join our Monitoring and Incident Response Team (MIRT) as a critical member responsible for 24/7 network infrastructure monitoring and incident communication management supporting the Department of Justice. This role serves as the primary escalation point for significant service outages and degradations, working directly with government management to coordinate troubleshooting efforts and stakeholder communications.
Your day-to-day responsibilities will include monitoring network systems around the clock, handling escalated service desk tickets, coordinating with multiple technical teams, and ensuring rapid resolution of critical incidents. You'll have direct impact on maintaining operational continuity for essential government services while developing your skills in enterprise-level network operations and incident management.
This position exists due to the critical need for continuous monitoring and rapid response capabilities in a high-stakes government environment. You'll collaborate closely with Network Managers, Engineers, third-party service providers, and government stakeholders, reporting to the MIRT team lead while working as part of a cohesive 24/7 operations team. The ideal candidate is passionate about network operations, thrives in fast-paced environments, and is committed to maintaining the highest levels of system availability and security.
Duties and Responsibilities
Required Experience/Skills
Nice-to-Haves
Education
High School Diploma or equivalent required. Bachelor's degree in a technical discipline preferred, or four years of additional relevant experience may be considered in lieu of degree.
Pay & Benefits Summary
Call-to-Action
Ready to join a critical mission supporting government operations? Apply today!
Note: This position requires availability for 24/7 operations including weekends and overnight shifts. Selected candidates must complete a Government Public Trust security investigation before starting (process currently takes 10+ weeks). Multiple offers may be made to ensure successful clearance completion.
Windows | ServiceNow | Service Desk | Public Trust | Network Monitoring | Incident Response | Government Contract | Remote Work
Information Technology
Hybrid
Contract Position: 6-month contract, with possibility of extension
About Our Client
Our client is a Fortune 500 defense, aviation, information technology, and biomedical research corporation with over 50 years of industry leadership. They provide scientific, engineering, systems integration, and technical services to government agencies and commercial customers worldwide. Operating across multiple locations nationally and internationally, they specialize in advanced technology solutions for defense, intelligence, civil, and health markets. The company is committed to solving complex challenges through innovation and maintaining the highest standards of security and reliability in their mission-critical operations.
Job Description
Join our Monitoring and Incident Response Team (MIRT) as a critical member responsible for 24/7 network infrastructure monitoring and incident communication management supporting the Department of Justice. This role serves as the primary escalation point for significant service outages and degradations, working directly with government management to coordinate troubleshooting efforts and stakeholder communications.
Your day-to-day responsibilities will include monitoring network systems around the clock, handling escalated service desk tickets, coordinating with multiple technical teams, and ensuring rapid resolution of critical incidents. You'll have direct impact on maintaining operational continuity for essential government services while developing your skills in enterprise-level network operations and incident management.
This position exists due to the critical need for continuous monitoring and rapid response capabilities in a high-stakes government environment. You'll collaborate closely with Network Managers, Engineers, third-party service providers, and government stakeholders, reporting to the MIRT team lead while working as part of a cohesive 24/7 operations team. The ideal candidate is passionate about network operations, thrives in fast-paced environments, and is committed to maintaining the highest levels of system availability and security.
Duties and Responsibilities
- Handle Tier 1/2 Service Desk escalations through tickets, phone calls, and Microsoft Teams
- Monitor and follow up on outstanding service requests to ensure timely resolution
- Support continuous 24/7/365 network and infrastructure monitoring activities
- Collaborate with Network Managers, Engineers, and third-party providers for incident management
- Coordinate and monitor conference bridges during troubleshooting and maintenance activities
- Create comprehensive summary and after-action reports following incident resolution
- Close tickets systematically once all issues are resolved and actions completed
- Perform first-level network troubleshooting, monitoring, and reporting activities
- Develop, maintain, and implement Standard Operating Procedures and documentation
- Provide technical support for various network devices and infrastructure components
- Escalate identified network issues appropriately based on severity and impact levels
Required Experience/Skills
- 4+ years of applicable work experience in IT operations or network support
- Active Public Trust security clearance (strongly preferred)
- U.S. Citizenship (mandatory requirement)
- Hands-on experience supporting Windows 7, Windows 10, and MS Office 2013 environments
- Proficiency with ServiceNow (SNOW), Remedy, or similar enterprise ticketing systems
- Strong analytical and problem-solving skills with excellent follow-through capabilities
- Outstanding verbal and written communication skills for stakeholder interaction
- Proven ability to coordinate and gain cooperation across multiple IT departments
- Demonstrated capability to work independently on defined technical tasks
- Strong team collaboration skills in high-pressure, time-sensitive environments
- Availability for 24/7/365 operations including weekend and overnight shifts
Nice-to-Haves
- Previous Service Desk or Help Desk experience in enterprise environments
- Experience running reports and analyzing system performance metrics
- DOJ Public Trust clearance specifically
- Bachelor's degree in Computer Science, Information Technology, or related technical field
- Experience in government contracting or federal agency support environments
- Knowledge of network monitoring tools and ITIL framework principles
- Familiarity with conference bridge coordination and incident management processes
Education
High School Diploma or equivalent required. Bachelor's degree in a technical discipline preferred, or four years of additional relevant experience may be considered in lieu of degree.
Pay & Benefits Summary
- Competitive hourly rate of $52.50 per hour
- 6-month contract, with possibility of extension.
- Opportunity to work with cutting-edge government technology systems
- Professional development in enterprise network operations and security
- Exposure to high-level government operations and security protocols
Call-to-Action
Ready to join a critical mission supporting government operations? Apply today!
Note: This position requires availability for 24/7 operations including weekends and overnight shifts. Selected candidates must complete a Government Public Trust security investigation before starting (process currently takes 10+ weeks). Multiple offers may be made to ensure successful clearance completion.
Windows | ServiceNow | Service Desk | Public Trust | Network Monitoring | Incident Response | Government Contract | Remote Work
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