END USER SUPPORT SPECIALIST - LAW FIRM - 100% REMOTE

McNeill Baur seeks a hands-on, proactive end user support specialist with at least three years of work experience, preferably in an IP law firm setting, to serve in a highly interactive internal client-facing position. Experience working and providing IT services in a remote environment is also preferred. This position will join our collaborative administration team to provide end user training and support for the firm s cloud-based document management (NetDocuments) software application, along with basic hardware support.

Responsibilities:

• Act as cloud-based document management system (NetDocuments) expert within the firm.
• Set up new client workspaces daily, as needed.
• Manage CollabSpaces within document management system for external sharing of information, including set-up, populating documents, and removing/deleting CollabSpaces.
• Manage internal and external users of the document management system.
• Manage the technical aspect of file transfer processes, consulting with outside counsel and internal customers to 1) receive incoming files and upload them to the document management system; or 2) prepare files for transfer outside the firm.
• Create and manage ethical walls within the document management system.
• Administer the firm s document retention policy within the firm s document management system.
• Contribute to the onboarding process and training for new hires for the following firm software applications:
• Cloud-based document management system
• Office 365 applications (Outlook, Teams, Word, Excel, etc.) and the connections with the document management system
• Provide basic troubleshooting assistance for firm hardware and software applications. Escalate as appropriate.
• Develop and conduct end-user training sessions related to best practices, new features, or as requested.
• User support for all Office 365 applications (i.e., Word, Excel, PowerPoint, etc.)
• Partner with the administrative team in the creation and maintenance of a firm intranet using SharePoint.

ABOUT YOU

The successful candidate will possess:

• Excellent customer service skills and attitude, with a patient, friendly demeanor.
• Excellent problem-solving abilities and the capacity to troubleshoot and recommend solutions with a strong interest in teaching best practices.
• The ability to work independently and communicate effectively with the Director of Operations & Finance, and the Director of IP Administration, partners, and team members with varying technical abilities working remotely across the country.
• Strong knowledge of Microsoft desktop products, including Microsoft desktop operating systems and Office 365. A high proficiency with Outlook is required.
• Proficiency with cloud-based document management systems, preferably Net Documents.
• Knowledge of Intellectual Property prosecution law practice strongly preferred.
• Ability to work a flexible schedule, including irregular evening and weekend hours, and to provide extended hours when required for specific project activities and during urgent problem-solving situations.
• A college degree is preferred. However, candidates with equivalent experience will be considered.

ABOUT US

McNeill Baur was founded nearly ten years ago by a group of former big law attorneys who continue to practice high value, strategic patent prosecution and client counseling but in a smaller firm environment. Our attorneys are nationally recognized leaders in chemistry and life sciences patent prosecution and counseling, and the firm has been ranked as a recommended firm for patent prosecution for multiple years.

We love what we do! We work with the best and brightest innovative clients at the cutting edge of biotechnology and chemistry. The firm has a strong commitment to reasonable work hours, family-friendly atmosphere, and respect for employee work-life balance. We are committed to equity and inclusion across race, gender, sexual orientation, national origin, identity, religion, and experience.

• The firm has never had a central brick-and-mortar location and instead uses advanced cloud-based networking capabilities. This eliminates commuting and allows us to hire the best candidates from different locations.
• We offer a comprehensive and generous benefit program, including PTO, bereavement leave, paid parental leave, health insurance, dental insurance, vision insurance, the option to contribute to a FSA, disability insurance, life insurance, an EAP program, wellness programs, a competitive salary, a 401(k) plan with generous matching component, and alternative work schedules (the option to work a compressed workweek) after a minimum tenure  for eligible employees.
• We provide home office equipment.
• Candidates may apply to this position from AZ, CA, CO, FL, GA,  IL, KY, MD, MA, MI, MN, NC, NJ, NH, NY, NV, OH, OR, PA, RI, TN, UT, VA, WA, or WI, and will work from their own home office. We will consider applications from any U.S. state. 
• Full time job providing standard coverage from 9:00 a.m. to 6:00 p.m. (EST).
• Compensation range: $30-40 per hour.

Contact
Please submit a resume, cover letter, salary requirements, and desired schedule.

Those applicants requiring reasonable accommodations to the application and/or interview process should notify the human resources manager.

McNeill Baur PLLC does not accept resumes through search firms or other third parties. We only accept resumes directly from candidates who are interested in joining our firm.

McNeill Baur PLLC accepts applications on an ongoing basis.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

100% remote