Overview
Hybrid3 days onsite 2 days Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
ITSM
ITOM
Job Details
Job Title: ServiceNow ITOM/ITSM Consultant
Location: Dallas TX (Hybrid)
Duration: 12+ months
Duration: 12+ months
Job Description:
We are looking for a skilled ServiceNow ITOM/ITSM Consultant to design, configure, and implement ServiceNow solutions that support our IT Service Management and IT Operations Management initiatives. The ideal candidate will have a deep understanding of ServiceNow modules, integrations, and automation best practices.
Key Responsibilities:
- Implement and configure ServiceNow ITSM modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.
- Design and develop ITOM solutions, including Discovery, Service Mapping, Event Management, and Orchestration.
- Configure and maintain the CMDB and related data models for accurate asset and service tracking.
- Develop and maintain custom workflows, business rules, client scripts, and UI policies.
- Integrate ServiceNow with external systems using APIs, MID Servers, and web services.
- Participate in requirement gathering, solution design, testing (UAT), and deployment activities.
- Support ongoing platform maintenance, upgrades, and performance optimization.
- Collaborate with stakeholders to ensure alignment with ITIL best practices and business objectives.
Required Skills & Experience:
- 3+ years of experience in ServiceNow ITSM implementation and administration.
- Hands-on experience with ITOM modules such as Discovery, Service Mapping, Event Management, and Orchestration.
- Strong understanding of CMDB structure, CI classes, and relationship mapping.
- Proficiency in JavaScript, Glide API, and ServiceNow Flow Designer.
- Experience integrating ServiceNow with tools like SolarWinds, SCOM, Dynatrace, AWS, or Azure.
- Familiarity with ITIL v3/v4 processes.
- ServiceNow Certified System Administrator (CSA) is required; CIS–ITSM/ITOM certifications preferred.
- Excellent communication and documentation skills.
Preferred Qualifications:
- Experience with ServiceNow Discovery Patterns and custom probes/sensors.
- Familiarity with CMDB health dashboards, data reconciliation, and data normalization.
- Knowledge of Event Management correlation rules and alert automation.
- Exposure to HRSD, SecOps, or CSM modules is a plus.
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