NG911 Business Process SME Lev.3

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 11 Month(s)

Skills

NYPD and FDNY NG9-1-1 Call Handling System Integration
audio/telephony systems SME
Public Safety systems
certifications in business process management like Six Sigma/Lean/BPMN etc

Job Details

Hello!!

Greetings from the Global IT Solutions USI, Inc.

We have an immediate need for one of our Direct End-client(s). So, please go through the below Job Description and if you are interested, apply with your latest resume along your contact details, so that we will be able to get in touch with you, to discuss more about the position.

Position: NG911 Business Process SME Lev.3

Client Location: Brooklyn, NY (100% On-site)

Duration: 11 months (35 hours per week)

Must Provide Three (3) Professional References; Work Authorization; and Photo ID

Scope Of Services:

NG911 Business Process SME

  • Provide expert advice to the New York City NG9-1-1 team in all aspects of NG9-1-1 including and especially Call Handling System Integration.
  • Provide business process methodology expertise to the NYPD and FDNY for system implementation and testing.
  • Assist in the development of use cases and call flows for all types of NG9-1-1 calls.
  • Support the NG9-1-1 Call Handling requirements and validation of required standards.

Must Have Skills:

  • At least 12 years of hands-on experience at senior level as an audio/telephony systems SME.
  • Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
  • In-depth knowledge of the industry or sector in which the business operates. Understanding the specific challenges, regulations, and nuances of the industry is crucial
  • Excellent communication skills to convey complex process information clearly to various stakeholders.
  • Strong analytical skills to assess existing processes, identify inefficiencies, and recommend improvements.
  • Relevant certifications in business process management or related areas, such as Six Sigma, Lean, BPMN, or others, are often preferred or required.
  • Ability to leverage technology to enhance and automate business processes.

Thanks,

Ram M.

Global IT Solutions USI Inc.

Phone: Ext. 205

Mobile:

E-mail:

An E-Verify Company

Certified Minority-owned Business Enterprise (MBE) New York City (NYC), New York State (NYS) and The Port Authority of New York & New Jersey (PANYNJ)


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