Digital Product Manager

The Digital Product Manager will be responsible for creating, managing, and executing the strategic roadmap during the product lifecycle for our digital banking products and services. The role will provide leadership over the implementation of initiatives, and management to ensure the solutions to market are aligned with the operational and strategic goals for our bank.

Roles and Responsibilities:

• Direct lines of business decision making responsibility for the digital product strategy, vision, and execution to impact key performance indicators for the company.
• Manage overall customer experience and adoption for the digital products and services. Provide strategic direction and drive enhancements to improve user experience.
• Develop business plan based on in-depth understanding of (1) voice of the customer; (2) competitive analysis; (3) profitability; (4) product life cycle; (4) vendor/platform capabilities; and (5) operational support
• Acts as the sponsor for key digital initiatives, responsible for demonstrating value and ROI to stakeholders across the enterprise
• Manages product teams through the full product lifecycle
• Ensures compliance, data security and quality policies are met with all deliverables
• Manage the deliverables of the Business Analyst to coordinate and implement vendor software releases and stay abreast of vendor roadmaps and enhancements.
• Partners closely with peer organizations, marketing, product development, customer contact center, user experience and technology to evolve the digital platform
• Identifies opportunities to digitize the full lifecycle process
• Inspires the organization on aspects of design thinking, technology utilization and its application to our bank
• Encourages Agile methodologies for product and technology development
• Facilitates the execution of a consistent multi-channel strategy (ATM, Branch, Digital and Contact Center) and influences portfolio level investment in adherence to brand guidelines
• Develop business cases and perform cost/benefit analysis as needed to secure buy in for enhancements and initiatives.
• Prioritize product requirements and operational tasks to ensure audit, regulatory and security controls are met.
• Manage a portfolio of projects to enable the bank to meet the digital needs of its customers and prospective customers and serve as primary business point of contact for implementation activities; working closely with key partners to meet scheduled milestones.
• Develop and manage KPI's and success metrics for digital products and services
• Interface with Training & Development to create and modify training for assigned digital products/services.
• Understand all aspects of the internal and external environment including customer met/unmet digital needs through research efforts, in-depth understanding of voice of the customer, industry trends, vendor/platform capabilities and best practices for servicing the digital needs of our customers.

Minimum Qualifications

• BS/BA required; MBA preferred
• Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
• 10+ years combined experience in Digital (Online/Mobile) Channel management or eBusiness.
• 5+ years experience in financial services industry or related experiences
• 5+ years experience managing people in a direct reporting structure and strength in managing cross-functional matrixed teams
• Strong networking skills and ability to build highly collaborative relationships at the executive level
• Ability to innovate and transform an industry by applying best practices from other industries, thinking non-traditionally
• Sets the strategic vision and gains alignment with other parts of the organization
• Make business decisions based on analysis and recommendations.
• Ability to effectively negotiate and arrive at successful solutions with key stakeholder groups.

Skills

• Strong customer-focused design and UX principles
• Broad experience in project management models and their application to different projects, including Agile, Waterfall, and Scrum
• Positive, team-oriented and enthusiastic attitude
• Superior analytical skills and ability to synthesize data and draw conclusions.
• Demonstrated interpersonal and relationship management skills; ability to work well as part of a cross-functional team and lead across the organization at multiple levels.
• Ability to influence diverse, cross functional team to success without direct authority over the team.
• Excellent verbal, writing and presentation skills. (Microsoft Excel, PowerPoint and Visio)

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