Overview
Contract - Independent
Contract - W2
Contract - 12+ Month(s)
Skills
CMDB
ServiceNow ITSM
Job Details
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Job Title:Lead ServiceNow Developer (Service Management (IT))
Location: 100% Remote
Duration: Long Term
- Direct the ServiceNow roadmap, architecture, administration, and development teams
- Design and build ServiceNow catalog items, workflows, and automations to support business needs
- Configure ServiceNow to enhance platform functionality
- Maintain CMDB accuracy and integrations with monitoring, automation, communication and asset tools
- Own the relationship with ServiceNow, and other MSP/SI partners-manage contracts, license compliance, renewals, and quarterly business reviews
- Serve as process owner for Incident, Problem, Change, Configuration, Asset, Risk, Release / Deployment, Knowledge, and Service Catalog
- Chair weekly Incident and Change review meetings; ensure SLAs, RCAs, and CAB outcomes are met
- Maintain the Service Catalog and Service Portfolio, ensuring each service has an owner
- 8+ yrs in IT Service Management; 3+ yrs leading ServiceNow teams; proven record running Incident & Change at enterprise scale and configuring ServiceNow solutions.
- Deep ITIL v4 expertise, ServiceNow ITSM & CMDB, workflow and catalog item creation, data visualization (Power BI/Fabric), scripting / automation, strong root-cause and communication skills, strong knowledge of generative AI and its application to service management.
Regards,
Hari C
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