Overview
On Site
USD 80,000.00 - 100,000.00 per year
Full Time
Skills
Adaptability
Customer Service
Servers
Customer Facing
Migration
IT Operations
Customer Relationship Management (CRM)
MSP
Technical Support
Microsoft Operating Systems
Microsoft Windows Server
Computer Networking
VLAN
Routing
Switches
Firewall
Management
Fortinet
Cyber Security
Communication
Attention To Detail
Conflict Resolution
Problem Solving
Collaboration
Teamwork
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled and adaptable MSP IT Specialist to join our team in East Greenwich, Rhode Island. In this role, you will provide critical technical support to clients, ensuring the smooth operation of IT systems and infrastructure. If you thrive in a fast-paced environment and enjoy solving complex challenges, this position offers an excellent opportunity to contribute to impactful projects while delivering exceptional customer service.
Responsibilities:
Deliver Level 2 technical support to clients, addressing issues across servers, networks, firewalls, and cybersecurity systems.
Configure, deploy, and maintain Fortinet firewalls and other essential networking equipment.
Troubleshoot and resolve technical problems related to Windows Server environments and networking protocols, including VLANs, routing, and switching.
Collaborate with team members to ensure timely and accurate resolution of client IT concerns.
Participate in client-facing projects such as system migrations, upgrades, and new implementations.
Provide both remote and onsite support to end users, ensuring seamless IT operations.
Travel occasionally to client sites within approximately an hour of the office, with travel expenses covered.
Maintain cybersecurity best practices to safeguard client systems and data.
Build and sustain strong client relationships through attentive and responsive service.
Requirements
At least 3 years of experience in an MSP or similar IT support environment.
Proficiency in managing Windows Server environments and networking fundamentals, including VLANs, routing, and switching.
Experience with firewall configuration and management, with Fortinet expertise preferred.
Solid understanding of cybersecurity principles and practices.
Strong ability to support end users both remotely and onsite.
Excellent communication skills, with the ability to explain technical information clearly and effectively.
A detail-oriented and proactive approach to problem-solving and teamwork.
Capability to work independently while contributing to a collaborative team environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled and adaptable MSP IT Specialist to join our team in East Greenwich, Rhode Island. In this role, you will provide critical technical support to clients, ensuring the smooth operation of IT systems and infrastructure. If you thrive in a fast-paced environment and enjoy solving complex challenges, this position offers an excellent opportunity to contribute to impactful projects while delivering exceptional customer service.
Responsibilities:
Deliver Level 2 technical support to clients, addressing issues across servers, networks, firewalls, and cybersecurity systems.
Configure, deploy, and maintain Fortinet firewalls and other essential networking equipment.
Troubleshoot and resolve technical problems related to Windows Server environments and networking protocols, including VLANs, routing, and switching.
Collaborate with team members to ensure timely and accurate resolution of client IT concerns.
Participate in client-facing projects such as system migrations, upgrades, and new implementations.
Provide both remote and onsite support to end users, ensuring seamless IT operations.
Travel occasionally to client sites within approximately an hour of the office, with travel expenses covered.
Maintain cybersecurity best practices to safeguard client systems and data.
Build and sustain strong client relationships through attentive and responsive service.
Requirements
At least 3 years of experience in an MSP or similar IT support environment.
Proficiency in managing Windows Server environments and networking fundamentals, including VLANs, routing, and switching.
Experience with firewall configuration and management, with Fortinet expertise preferred.
Solid understanding of cybersecurity principles and practices.
Strong ability to support end users both remotely and onsite.
Excellent communication skills, with the ability to explain technical information clearly and effectively.
A detail-oriented and proactive approach to problem-solving and teamwork.
Capability to work independently while contributing to a collaborative team environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.