Infrastructure Engineering Sr Advisor (Genesys) - Bloomfield, CT

Overview

Remote
On Site
$DOE
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

cisco
Genesys
Avya

Job Details

Our client seeks an Genesys Engineer for a Long Term project in Bloomfield, CT . Below is the detailed requirement

Title: Genesys Engineer

Location : Bloomfield, CT (Remote)

Duration: 12 Months (W2)

Job Description:

Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum Experience

Job Description:

  • 7 to 10 years of experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.
  • Advanced Contact Center Call Flows and script design.
  • Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration.
  • Basic knowledge of Avaya and Cisco end point integration.
  • Must have experience in Genesys Voice, Email, SMS, and Chat Routing.
  • Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.
  • Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.

Must Haves:

  • Must have experience in Genesys services including Voice, Email, SMS, and Chat Routing.
  • Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.
  • Advanced Contact Center Call Flows and script design preferably with Cisco, Avaya and Genesys platforms

Software Knowledge:

  • Genesys eservices
  • Genesys Framework (CME)
  • Genesys Routing Design
  • Genesys IVR
  • Genesys Web Services (GWS)
  • Orchestration Routing Solution (ORS)
  • Composer
  • Interaction Concentrator
  • CC Pulse
  • GVP 8.5
  • SIP, MCP

Operating Systems:

  • Windows
  • Linux

Databases:

  • SQL Server
  • Oracle
  • Cassandra
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.