Hybrid !! Senior Genesys cloud CX developer (Charlotte, NC or Detroit, MI)

Overview

Hybrid
$65 - $75
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

API
Amazon Web Services
Authentication
Bitbucket
Customer Experience
Genesys
GitHub
GraphQL
Continuous Integration and Development
JSON
Messaging
Jenkins
Salesforce.com
WFM
Testing
Terraform
OAuth
Cloud Computing

Job Details

TITLE- Senior Genesys Cloud CX Developer.

LOCATION- Charlotte, NC or Detroit, MI office 3 days/week. Onsite

DURATION- 6 months

Interview-video


Top 3 Soft Skills:

  • Ability to consume business requirements and create detailed technical process flow documentation
  • Work collaboratively with other teams to align technical requirements
  • Ability to provide business stakeholders technical guidance and best practices

Top 3 Hard Skills:

  • Genesys Cloud Web Messaging development experience
  • Genesys Cloud Architect development experience
  • API development and integration experience
    DAILY RESPONSIBILITES:
    Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements
    Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
    Work collaborative with other IT teams such as Middleware and Salesforce engineering
    Responsible for working with agile team to create, write, and execute testing plans
    Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues
    Qualifications and Education Requirements

    Required BS/MS in Computer Science, Engineering, or related subject
    Skill/Experience/Education

REQUIRED SKILLS:
Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
Understanding of authentication methodologies (Oauth, SAML)
Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc
Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
Desired Skills
PREFERRED SKILLS:
NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
Experience with implementation and supporting Genesys WFM and Reporting
Experience with Cyara Velocity and/or Cyara Cruncher testing tools
Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

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