Overview
On Site
$$20hr - $25hr
Contract - W2
Contract - 1 day((s))
Skills
Desktop Support Technician
Job Details
Job Description:
Pay Range: $20hr - $25hr
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.
- IMACD function including installation and decommission.
- Backing up and restoring user data, settings and associated systems administration activities.
- Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts.
- Assist on Incident and Problem management activities.
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated incidents and service requests
- Performing asset inventory activities as needed.
- Recommends and/or performs upgrades on systems to ensure longevity
- Works with procurement staff to purchase hardware and software.
- Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests.
- Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
- Be available for Oncall support during after hours as and when necessary for Priority 1 & 2 Incidents.
- Adhere to ticket response and resolution SLA's as agreed upon with the customer
- Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.
- Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room.
- Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components.
- Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU's, patch panel & structured cabling.
- If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues.
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