Overview
On Site
USD 65,000.00 per year
Full Time
Skills
Managed Services
Cyber Security
Performance Management
Preventive Maintenance
Project Management
Technical Support
Identity Management
Computer Networking
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Communication
OS X
Cloud Computing
Microsoft Azure
Amazon Web Services
Remote Support
Documentation
Problem Solving
Conflict Resolution
Microsoft Windows
Continuous Integration
Continuous Delivery
Management
Group Policy
Active Directory
Microsoft Office
Network
Insurance
MSP
Job Details
A long-established Managed Services Provider (MSP) headquartered in the Chicagoland area is looking for a strong 2nd Shift IT Support Engineer to join their growing team. Founded in the early 2000's, this company delivers cutting-edge business technology solutions spanning Managed IT, Cloud, Cybersecurity, and Digital Transformation.
This is a hands-on technical role for someone who thrives on problem-solving, variety, and real responsibility. Ability to communicate effectively with non technical users is essential to be considered for this position. This is a second shift position is from 3pm -12am, 5 days a week on site in Boilingbrook or Lake Forest.
Required Skills & Experience
2-5 years of professional IT Support experience (MSP background strongly preferred)
Active Directory administration and user management
Basic network troubleshooting (DNS, DHCP, VPN, connectivity, 404 errors)
Familiarity with CI/CD concepts and configuration pipelines
Strong written and verbal communication skills ("able to explain tech to your grandmother")
Flexibility to work late or weekend shifts
Desired Skills & Experience
Experience supporting mixed Windows and macOS environments
Basic familiarity with cloud-based platforms (Azure, M365, basic AWS)
Understanding of ticketing systems and escalation procedures
Comfortable with remote troubleshooting tools and documentation practices
A curious, self-motivated approach to problem-solving
What You Will Be Doing
Tech Breakdown
60% Windows & Active Directory Management
30% Network Diagnostics & Troubleshooting
10% CI/CD and System Configuration Support
Daily Responsibilities
Diagnosing, troubleshooting and resolving Level 1-2 support tickets for networks, personal devices and applications
Managing user accounts, permissions, and group policies in Active Directory and Microsoft 365
Monitoring systems and network performance, responding to alerts, and escalating complex issues when necessary
The Offer
Compensation: Up to $65K for strong candidates
Full-Time, Bonus Eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation and PTO
401(k)
Career growth within a rapidly expanding MSP environment
This is a hands-on technical role for someone who thrives on problem-solving, variety, and real responsibility. Ability to communicate effectively with non technical users is essential to be considered for this position. This is a second shift position is from 3pm -12am, 5 days a week on site in Boilingbrook or Lake Forest.
Required Skills & Experience
2-5 years of professional IT Support experience (MSP background strongly preferred)
Active Directory administration and user management
Basic network troubleshooting (DNS, DHCP, VPN, connectivity, 404 errors)
Familiarity with CI/CD concepts and configuration pipelines
Strong written and verbal communication skills ("able to explain tech to your grandmother")
Flexibility to work late or weekend shifts
Desired Skills & Experience
Experience supporting mixed Windows and macOS environments
Basic familiarity with cloud-based platforms (Azure, M365, basic AWS)
Understanding of ticketing systems and escalation procedures
Comfortable with remote troubleshooting tools and documentation practices
A curious, self-motivated approach to problem-solving
What You Will Be Doing
Tech Breakdown
60% Windows & Active Directory Management
30% Network Diagnostics & Troubleshooting
10% CI/CD and System Configuration Support
Daily Responsibilities
Diagnosing, troubleshooting and resolving Level 1-2 support tickets for networks, personal devices and applications
Managing user accounts, permissions, and group policies in Active Directory and Microsoft 365
Monitoring systems and network performance, responding to alerts, and escalating complex issues when necessary
The Offer
Compensation: Up to $65K for strong candidates
Full-Time, Bonus Eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation and PTO
401(k)
Career growth within a rapidly expanding MSP environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.