Overview
Remote
Compensation information provided in the description
Full Time
Skills
Preventive Maintenance
Project Management
Performance Management
Health Insurance
Business Administration
Information Technology
Computer Science
MBA
Law
English
Spanish
Military
Banking
Pivotal
Operational Efficiency
Reliability Engineering
Incident Management
Operations Management
Information Systems
Data Center Administration
Application Support
Problem Management
Process Engineering
Strategic Planning
Business Plans
Process Optimization
Workflow
Productivity
Team Management
Mentorship
Accountability
Continuous Improvement
Resource Management
Budget
Finance
Partner Relationship Management
Cost Control
Risk Management
Regulatory Compliance
ITIL
IT Operations
Network Operations
Performance Monitoring
Network
Enterprise Networks
Cloud Computing
ServiceNow
Soft Skills
Decision-making
Analytical Skill
Performance Metrics
Communication
Collaboration
Conflict Resolution
Problem Solving
Organizational Skills
FOCUS
Service Delivery
Vendor Relationships
Leadership
Management
Job Details
Details
Paid time off (PTO)
Various health insurance options & wellness plan
Retirement benefits including employer match plan
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Responsibilities
Position Summary
The Director Technology is a pivotal leadership role of the Enterprise Operations Center, responsible for overseeing and optimizing the daily operations and performance of enterprise-wide systems, applications, and services. This individual ensures operational efficiency, system reliability, and alignment with the organization's strategic goals by leading incident response operations, management of performance monitoring in complex technical environments, and driving continuous improvement initiatives.
Key Responsibilities
Qualifications and Skills
Work Environment
This role often operates in a dynamic, fast-paced, remote operations center and may require working irregular hours, including nights, weekends, and holidays, to help manage critical incidents and service delivery escalations.
Travel requirements may include quarterly onsite business meetings and occasional travel abroad for vendor relationship management.
Requirements
Education:
#LI-Remote
Why Join Our Team
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify
Responsibilities
Position Summary
The Director Technology is a pivotal leadership role of the Enterprise Operations Center, responsible for overseeing and optimizing the daily operations and performance of enterprise-wide systems, applications, and services. This individual ensures operational efficiency, system reliability, and alignment with the organization's strategic goals by leading incident response operations, management of performance monitoring in complex technical environments, and driving continuous improvement initiatives.
Key Responsibilities
Qualifications and Skills
Work Environment
This role often operates in a dynamic, fast-paced, remote operations center and may require working irregular hours, including nights, weekends, and holidays, to help manage critical incidents and service delivery escalations.
Travel requirements may include quarterly onsite business meetings and occasional travel abroad for vendor relationship management.
Qualifications
Education:
- Department: Core Tech Administration
- Schedule: Full Time Monday - Friday 8-5pm CT
- Location: Remote
- Salary: $142,936.00 - $201-792.00 per year
- Eligible for an annual bonus incentive
Paid time off (PTO)
Various health insurance options & wellness plan
Retirement benefits including employer match plan
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Responsibilities
Position Summary
The Director Technology is a pivotal leadership role of the Enterprise Operations Center, responsible for overseeing and optimizing the daily operations and performance of enterprise-wide systems, applications, and services. This individual ensures operational efficiency, system reliability, and alignment with the organization's strategic goals by leading incident response operations, management of performance monitoring in complex technical environments, and driving continuous improvement initiatives.
Key Responsibilities
- Operational Leadership: Direct information systems operations, including network operations, data center management, and application support, ensuring 24/7 availability and performance.
- Incident and Problem Management: Ensure ownership of major incidents and outages, direct process development for Managed Service Providers and cross-functional teams to minimize downtime (MTTR) and assist coordinating communication with senior leadership and stakeholders during crisis situations.
- Strategic Planning: Collaborate with executive leadership to develop and execute long-term operational strategies and annual business plans that align with company objectives.
- Process Optimization: Analyze current operational processes and performance metrics to identify areas for improvement, streamline workflows, reduce costs, and increase productivity and efficiency across the enterprise.
- Team Management and Development: Lead, mentor, and develop a high-performing team of managers and technical staff, fostering a culture of accountability, integrity, and continuous improvement.
- Budget & Resource Management: Develop, manage, and monitor departmental budgets and financial reports, ensuring effective allocation and utilization of resources.
- Vendor and Partner Management: Manage relationships and negotiate agreements with external vendors, suppliers, and third parties to ensure cost control, quality standards, and timely service delivery.
- Compliance and Risk Mitigation: Oversee and enforce operating policies, procedures, and security protocols to ensure compliance with all internal, industry, and regulatory requirements (e.g., ITIL processes, security frameworks).
Qualifications and Skills
- Experience:
- Minimum of 10+ years of progressive experience in IT operations, network operations, performance monitoring or a related field, with at least 5-8 years in a leadership or management role.
- Proven track record in managing large-scale, network or operations center with complex operations.
- Technical Skills: In-depth knowledge of enterprise network architecture, data center operations, cloud environments, and relevant software/tools (e.g., ScienceLogic, Solar/Winds, SendWordNow, ServiceNow).
- Soft Skills:
- Excellent crisis leadership and decision-making abilities under pressure.
- Strong analytical mindset with the ability to interpret complex data and performance metrics to drive strategic decisions.
- Exceptional communication and interpersonal skills, capable of effective collaboration with stakeholders at all organizational levels.
- Strong problem-solving and organizational skills, with a focus on details and time management.
Work Environment
This role often operates in a dynamic, fast-paced, remote operations center and may require working irregular hours, including nights, weekends, and holidays, to help manage critical incidents and service delivery escalations.
Travel requirements may include quarterly onsite business meetings and occasional travel abroad for vendor relationship management.
Requirements
Education:
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
- Education: A Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is preferred; an MBA or a related Master's degree is highly preferred.
#LI-Remote
Why Join Our Team
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify
Responsibilities
Position Summary
The Director Technology is a pivotal leadership role of the Enterprise Operations Center, responsible for overseeing and optimizing the daily operations and performance of enterprise-wide systems, applications, and services. This individual ensures operational efficiency, system reliability, and alignment with the organization's strategic goals by leading incident response operations, management of performance monitoring in complex technical environments, and driving continuous improvement initiatives.
Key Responsibilities
- Operational Leadership: Direct information systems operations, including network operations, data center management, and application support, ensuring 24/7 availability and performance.
- Incident and Problem Management: Ensure ownership of major incidents and outages, direct process development for Managed Service Providers and cross-functional teams to minimize downtime (MTTR) and assist coordinating communication with senior leadership and stakeholders during crisis situations.
- Strategic Planning: Collaborate with executive leadership to develop and execute long-term operational strategies and annual business plans that align with company objectives.
- Process Optimization: Analyze current operational processes and performance metrics to identify areas for improvement, streamline workflows, reduce costs, and increase productivity and efficiency across the enterprise.
- Team Management and Development: Lead, mentor, and develop a high-performing team of managers and technical staff, fostering a culture of accountability, integrity, and continuous improvement.
- Budget & Resource Management: Develop, manage, and monitor departmental budgets and financial reports, ensuring effective allocation and utilization of resources.
- Vendor and Partner Management: Manage relationships and negotiate agreements with external vendors, suppliers, and third parties to ensure cost control, quality standards, and timely service delivery.
- Compliance and Risk Mitigation: Oversee and enforce operating policies, procedures, and security protocols to ensure compliance with all internal, industry, and regulatory requirements (e.g., ITIL processes, security frameworks).
Qualifications and Skills
- Experience:
- Minimum of 10+ years of progressive experience in IT operations, network operations, performance monitoring or a related field, with at least 5-8 years in a leadership or management role.
- Proven track record in managing large-scale, network or operations center with complex operations.
- Technical Skills: In-depth knowledge of enterprise network architecture, data center operations, cloud environments, and relevant software/tools (e.g., ScienceLogic, Solar/Winds, SendWordNow, ServiceNow).
- Soft Skills:
- Excellent crisis leadership and decision-making abilities under pressure.
- Strong analytical mindset with the ability to interpret complex data and performance metrics to drive strategic decisions.
- Exceptional communication and interpersonal skills, capable of effective collaboration with stakeholders at all organizational levels.
- Strong problem-solving and organizational skills, with a focus on details and time management.
Work Environment
This role often operates in a dynamic, fast-paced, remote operations center and may require working irregular hours, including nights, weekends, and holidays, to help manage critical incidents and service delivery escalations.
Travel requirements may include quarterly onsite business meetings and occasional travel abroad for vendor relationship management.
Qualifications
Education:
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.