Product Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Product Analyst for a CONTRACT assignment with one of our premier SaaS clients in Lehi, UT. Also open to remote candidates.

We are seeking a detail-oriented and agile-minded Platform Product Analyst to join our team. The ideal candidate will be a strong communicator and critical thinker with a background in product management, agile delivery, and quality assurance. This role is deeply embedded in the development lifecycle - working closely with engineering teams to drive agile ceremonies, ensure delivery quality, and support the development of new features. The Product Analyst will help shape our platform roadmap and play a key role in setting operational standards for how we deliver solutions.
Responsibilities:

• Gather business requirements from stakeholders and customers and translate them into actionable Jira stories.
• Lead and facilitate agile ceremonies including daily stand-ups, sprint planning, retrospectives, and backlog grooming.
• Collaborate closely with engineering teams to ensure stories are well-defined, prioritized, and ready for development.
• Own the QA process by documenting test suites, coordinating test automation efforts, and validating final delivery to production.
• Partner with product managers and developers to ensure alignment on scope, timelines, and quality expectations.
• Conduct user research, surveys, and interviews to gather feedback and validate product direction.
• Monitor team delivery execution and suggest process improvements to enhance velocity and quality.

Required Skills

• Bachelor's degree in Computer Science, Business, or a related field, or relevant work experience.
• 3 to 5 years of experience in a product analyst or agile delivery role, with experience in QA or process design being a plus.
• Hands-on experience using Jira for project tracking and agile delivery.
• Deep understanding of Scrum methodologies and experience facilitating agile ceremonies.
• Familiarity with technologies such as ServiceNow ITSM (or similar, e.g., BMC Remedy, Zendesk, Jira ServiceDesk).
• Strong facilitation skills for agile ceremonies and team collaboration.
• Excellent verbal and written communication skills to effectively convey insights and recommendations.
• Proven ability to manage product backlogs and drive delivery in agile environments.
• Experience working closely with developers, QA engineers, and product managers in a cross-functional setting.
• Familiarity with test planning, test automation, and quality assurance best practices.
• Ability to manage multiple projects simultaneously and adapt to shifting priorities.
• Fearless in asking questions and challenging the status quo to improve the product and team operations.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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