Lead Help Desk

Mindbank Consulting Group has an immediate need for a Team Lead Help Desk Technician.

Team Lead Help Desk Technician Responsibilities:

• Lead and work with a help desk team of 7 10 technicians, ensure the team remains on tasks.
• Coordinate with Federal Government manager on what the team is working on, prioritizing workloads.
• Assists with help desk duties to include installation and administration of computer hardware, software, and networks.
• Performs in-depth analysis, diagnosis and resolution of desktop and workstations.
• Serves as the point of contact for escalated troubleshooting of PC Hardware and Software, desktops, workstations, printer problems and network applications.
• Provides mobile device and wireless support; coordinates requirements for wireless assets as requested.
• Plans installations, transitions and cutovers of wireless devices and network components and capabilities.
• Installs, tests, and operates wireless and data communication network devices.
• Supports Video Teleconference (VTC) and Wireless technician.

Team Lead Help Desk Technician Qualifications:

• 6 years of experience in the Information Technology field with experience leading a team as a lead Technician.
• Experience in PC and mobile/wireless technologies including expert knowledge of PC operating systems, networking and mail standards.
• Must have a Security+ Certification.
• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
• Excellent coordination and leadership skills, able to prioritize in a very fast paced environment.
• Strong follow through skills, ability to think 2-3 steps ahead on the client s needs.
• Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.