Application Developer

Overview

On Site

USD55 - USD60

Contract - W2

Skills

Production

Support

Analyst

Job Details

Job Title: Application Developer

Location: Riverwoods, IL
Employment Type: Contract

Job Summary:

We are seeking a Production Support Analyst to join our dynamic IT operations team. This role is responsible for diagnosing, troubleshooting, and resolving issues in production systems, creating complex reports, and supporting system monitoring and performance. The ideal candidate will have strong SQL skills, excellent communication abilities, and the ability to remain effective under pressure in a fast-paced environment.

Key Responsibilities:

15% Complex Report Creation:
Develop and deliver complex reports using SQL and available reporting tools to support operational and business needs.
40% Production Issue Resolution:
Diagnose, troubleshoot, and resolve issues in the production environment. Identify root causes and apply solutions, escalating as necessary.
35% Problem Reproduction & System Knowledge:
Reproduce problems in controlled environments and stay current with system releases, patches, and hot fixes to ensure effective resolution and prevention.
5% System Monitoring & Interpretation:
Review and interpret system monitor reports to proactively identify and resolve performance or availability issues.
5% Off-Hours Incident Response:
Respond to production alerts during off-hours as needed. Follow escalation protocols and collaborate with senior team members for complex issue resolution.

Qualifications:

Education & Experience:

Bachelor s degree or equivalent experience in Information Systems, Computer Science, or a related field.
Minimum of 1+ year of professional experience in a technical support or production environment.

Technical Skills:

Strong proficiency in SQL and experience writing complex queries.
Familiarity with system monitoring tools and techniques.
Basic knowledge of system patches, releases, and application architecture.

Soft Skills & Competencies:

Excellent written and verbal communication skills.
Strong interpersonal and team collaboration abilities.
Ability to manage multiple priorities and deadlines effectively.
Strong problem-solving and decision-making skills with minimal supervision.
Comfortable working independently with a high degree of accountability.

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