Business Operations Coordinator II

The Business Operations Coordinator II position provides operational support and management of the order-to-cash processes for the Olympus domestic and global markets. The coordinator is responsible for the fulfillment activities related to order management, affiliate complaint processing, customer master requests, inbound and outbound supply chain support. This position monitors, transacts and manages open orders to meet business operations targets, customer expectations and company goals through coordination primarily with Supply Chain, International Regulatory, Customer Facing Operations, Integrations Project team, Marketing, Sales, Distribution, Logistics and Trade Compliance. The Business Operations Coordinator II is the liaison between third party vendors, internal clients, and International units.

This position must be performed with accuracy and data integrity for proper application of Sales Revenue and to ensure J-Sox Compliancy.

Minimum 6 years Operational, Supply Chain or Customer Service experience is required.

Skills:

Enterprise Resource Planning system experience is required.

SAP and Oracle experience required.

Must have intermediate skills in Microsoft Office programs including but not limited to Excel and Word

Must be located in Center Valley, PA to go onsite for Hybrid.

After training, onsite in Center Valley office on Tuesdays and Wednesdays and remote Monday, Thursday, Friday

Manage international and domestic affiliate orders within the manufacturer (OSTA) and sale distribution (OCA) sites.

Create, maintain, and execute sales orders, return orders, debits, credits, and deliveries related to the life cycle of an order.

Coordinate and provide direction on inbound and outbound transactions between centers, vendors, and internal customers.

Investigate and facilitate international customer master account requests for creations, changes and/or deactivations between internal stakeholders.

Facilitate material and transfer price request for the affiliate entities.

Proactively communicate with stakeholders on order status, backorders, estimated shipment dates, order tracking and invoicing of sales orders.

Investigate and research daily open orders, resolve data errors and discrepancies by performing necessary steps to ensure order fulfillment and/or completion of task.

Perform receiving transactions and reconciliations against drop ship purchase orders, drop ship returns, and virtual return material authorization orders.

Coordinate with Market Quality on the creation of international compliant orders.

Create proforma invoices for international distribution from third party warehouses and work with Trade Compliance department on import and/or export requirements.

Investigate and facilitate international shipping incident reports and claims.

Adhere to compliance and JSOX controls as it relates to operations processes.

Provide required documentation for audits and DEKRA audits

Perform special projects as necessary to support business requirements

Additional duties as assigned.

Education*:

Associate's degree in business or related discipline is required.

Experience*:

Minimum 6 years Operational, Supply Chain or Customer Service experience is required.

Skills:

Enterprise Resource Planning system experience is required.

SAP and Oracle experience preferred.

Must have intermediate skills in Microsoft Office programs including but not limited to Excel and Word

Excellent interpersonal and organizational skills a must

Ability to prioritize work and to perform multiple tasks simultaneously while adhering to turn around times

Basic knowledge of Supply Chain workflows, inventory, and order life cycle

Problem-solving and investigative skills

Must work well as a team member and independently

Ability to understand and follow directions and complex policies and procedures

Must have excellent verbal and written communication skills

Highly detail oriented with a critical degree of accuracy regarding data entry

Competencies:

Action Oriented

Business Acumen

Customer Focus

Ethics and Values

Time Management

SAP and Oracle experience preferred.

Must have intermediate skills in Microsoft Office programs including but not limited to Excel and Word

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.