Overview
On Site
Contract - W2
Contract - Independent
Skills
Technical Support
Information Assurance
Information Architecture
Impact Analysis
Master Data Management
Mobile Device Management
Help Desk
iPhone
iPad
Break/Fix
Microsoft Office
Operating Systems
Software Packaging
Servers
Distribution
Inventory
Oracle Linux
Reporting
Regulatory Compliance
Issue Tracking
Collaboration
Tier 2
Computer Hardware
Software Troubleshooting
Microsoft
IOS Development
Microsoft Windows
Remote Support
Bomgar
ServiceNow
Management
Mobile Devices
Lifecycle Management
Microsoft SCCM
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are seeking a skilled and experienced Tier 2/3 Desktop Support Analyst to provide comprehensive end-user support in a dynamic IT environment for a well know company in Ankeny, IA. This individual will be responsible for managing hardware/software issues, supporting machine deployments, and utilizing modern endpoint management tools like SCCM and Intune (or similar MDM tools). This is not a help desk role-only candidates with proven Tier 2 support experience will be considered.
100% ONSITE IN ANKENY / LONG TERM CONTRACT
Key Responsibilities
Provide hands-on Tier 2 desktop support for Windows and Apple environments (MacBooks, iPhones, iPads).
Perform break/fix troubleshooting and machine deployments across varied end-user environments.
Deliver support for Microsoft 365 applications and a variety of hardware platforms.
Utilize SCCM to:
Leverage Intune to:
Deliver reporting on device compliance and user activity.
Support remote users using tools such as Bomgar (or any remote-in technology).
Respond to and manage incidents using ServiceNow (or any equivalent ticketing system).
Collaborate with IT team members to ensure smooth operations and assist with ongoing IT projects.
Requirements
Required Qualifications
3+ years of professional Tier 2 Desktop Support experience
Proficiency with both hardware and software troubleshooting.
Hands-on experience with:
Microsoft SCCM Microsoft Intune Windows and Apple device support (Mac, iOS, Windows OS, O365).
Remote support tools (Bomgar or alternatives).
ServiceNow or similar ticketing systems.
Experience in hybrid environments involving co-management (SCCM + Intune).
Exposure to mobile device deployment and lifecycle management.
Familiarity with patching third-party applications using SCCM or Intune.
Strong interpersonal and communication skills, with a user-first mindset.
Ability to work independently and escalate complex issues appropriately.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a skilled and experienced Tier 2/3 Desktop Support Analyst to provide comprehensive end-user support in a dynamic IT environment for a well know company in Ankeny, IA. This individual will be responsible for managing hardware/software issues, supporting machine deployments, and utilizing modern endpoint management tools like SCCM and Intune (or similar MDM tools). This is not a help desk role-only candidates with proven Tier 2 support experience will be considered.
100% ONSITE IN ANKENY / LONG TERM CONTRACT
Key Responsibilities
Provide hands-on Tier 2 desktop support for Windows and Apple environments (MacBooks, iPhones, iPads).
Perform break/fix troubleshooting and machine deployments across varied end-user environments.
Deliver support for Microsoft 365 applications and a variety of hardware platforms.
Utilize SCCM to:
- Deploy operating system images, application packages, and software updates.
- Manage SCCM infrastructure: site servers, distribution points, and management points.
- Monitor SCCM logs and resolve deployment/configuration issues.
- Run inventory reporting for hardware and software assets.
- Support co-managed environments alongside Microsoft Intune.
Leverage Intune to:
- Manage mobile and endpoint devices.
- Troubleshoot device/app deployments and compliance policies.
Deliver reporting on device compliance and user activity.
Support remote users using tools such as Bomgar (or any remote-in technology).
Respond to and manage incidents using ServiceNow (or any equivalent ticketing system).
Collaborate with IT team members to ensure smooth operations and assist with ongoing IT projects.
Requirements
Required Qualifications
3+ years of professional Tier 2 Desktop Support experience
Proficiency with both hardware and software troubleshooting.
Hands-on experience with:
Remote support tools (Bomgar or alternatives).
ServiceNow or similar ticketing systems.
Experience in hybrid environments involving co-management (SCCM + Intune).
Exposure to mobile device deployment and lifecycle management.
Familiarity with patching third-party applications using SCCM or Intune.
Strong interpersonal and communication skills, with a user-first mindset.
Ability to work independently and escalate complex issues appropriately.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.