Technical Writer II

Job Title: Technical Writer II

Client: State of Maine
Location: Onsite (Augusta, ME)
Duration: 12+ Months
Type: Contract

Job Overview:

The Maine Bureau of Motor Vehicles (BMV) is undertaking a full modernization of its digital driver licensing system, with a go-live target set for 2026. To support this transition, the BMV s Information Services Division seeks an experienced Technical Writer II to produce comprehensive technical documentation that will support internal IT staff and external operational users. The documentation must be completed by the end of 2025 to enable timely training and successful system rollout.

The selected candidate will be responsible for capturing, organizing, writing, and maintaining clear and concise technical documentation for a variety of system components, processes, and integrations. The role requires a strong background in documenting enterprise IT systems and the ability to collaborate with development, architecture, operations, and training teams.

Responsibilities:

• Create and maintain technical documentation for a modernized driver licensing application, including system architecture, APIs, integrations, batch processing, and point-of-sale systems.
• Develop internal IT process documentation covering data management, security roles, permissions, and support procedures.
• Work with application teams to gather requirements and understand documentation needs.
• Produce and maintain documentation templates and standards across IT systems.
• Maintain a documentation library with version control and access management.
• Create online documentation, user guides, digital presentations, and knowledge base articles.
• Ensure terminology, formatting, and messaging consistency across all materials.
• Support internal training efforts by delivering accurate and understandable documentation.
• Respond to documentation service requests and prioritize tasks based on team input.
• Lead or contribute to process improvement initiatives related to documentation practices.
• Assist with educating IT teams on the value and proper use of technical documentation.
• Provide accurate time estimates and manage schedules for assigned documentation tasks.

Required Skills & Qualifications:

• 3 to 10 years of technical writing experience, ideally in government or enterprise IT environments.
• Proven ability to write technical documentation for IT teams, system architects, and developers.
• Strong understanding of enterprise applications, system integrations, and REST APIs.
• Experience documenting workflows, batch jobs, roles/permissions, and infrastructure architecture.
• Proficiency in tools for technical writing, version control, and digital presentations.
• Strong communication, collaboration, and organizational skills.
• Ability to manage multiple documentation projects and prioritize work effectively.
• Bachelor's degree in Technical Writing, Computer Science, Information Technology, or equivalent technical study (or equivalent work experience).

Preferred Skills:

• Experience working with public sector or government modernization projects.
• Familiarity with version control systems and online documentation platforms (e.g., Confluence, Git, SharePoint).
• Background in Agile or hybrid development environments.
• Exposure to software development lifecycle (SDLC) processes.