Business Analyst - Intermediate - VF

Our client has a Contract-to-Hire opportunity for a Telecom Analyst / Business Analyst to support their telecommunications infrastructure modernization efforts.

Contract Duration: 3 months then convert to a permanent position.

Location: Merrillville, IN 46410

This role will focus on data cleanup, inventory management, and documentation related to the transition from legacy POTS (Plain Old Telephone Service) lines to a replacement solution. The ideal candidate will have strong organizational skills, experience in telecom systems and platforms like Tangoe, and a passion for process improvement.

Required Skills & Experience

• 2+ years of experience in telecom analysis, IT infrastructure, or related field.
• Familiarity with telecom systems, POTS lines, and VoIP technologies.
• Hands-on experience with Tangoe or similar telecom expense and inventory management platforms.

Preferred Skills

• Experience supporting telecom conversions or infrastructure upgrades.
• Knowledge of telecom billing and cost optimization.
• Familiarity with service management platforms (e.g., ServiceNow, Remedy).
• Familiarity with the porting and RESPORG process for managing telephone number transitions.

What You Will Be Doing

• Audit and validate existing telecom inventory records using tools such as Tangoe.
• Identify and correct discrepancies in line assignments, billing, and service documentation.
• Maintain accurate records of telecom assets, including circuits, endpoints, and service providers.
• Track and document the conversion of POTS lines to the designated replacement solution.
• Coordinate with internal teams and vendors to ensure timely execution of conversion tasks.
• Monitor progress and follow up on outstanding items to ensure closure.
• Create and maintain detailed documentation of telecom infrastructure, including diagrams, service records, and change logs.
• Generate regular reports on conversion status, inventory updates, and issue resolution.
• Support compliance and audit requirements through accurate recordkeeping.
• Work closely with IT, facilities, and vendor teams to ensure alignment on telecom initiatives.
• Serve as a point of contact for telecom-related inquiries and troubleshooting.
• Coordinate with local contacts to ensure alignment on telecom conversion and inventory tasks.
• Collaborate with end users to gather requirements, provide updates, and ensure minimal disruption during telecom changes.