Overview
On Site
$$85 on c2C or $70 on W2
Accepts corp to corp applications
Contract - W2
Contract - 12 month(s)
Skills
Documentation
Communication skills
system design
Cisco Unified Contact Center Express (UCCX)
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection (CUC)
Implementation Support
Knowledge Transfer
Technical Support (Level 2 & 3)
Job Details
Job Title: Senior Systems Engineer Cisco Contact Center Solutions
Location: Lansing, MI (Hybrid Onsite 2 days/week)
Interview: Virtual (MS Teams Screen share may be requested)
Location: Lansing, MI (Hybrid Onsite 2 days/week)
Interview: Virtual (MS Teams Screen share may be requested)
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Hybrid role Onsite in Lansing, MI two days per week (no exceptions)
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Local candidates only Must be located within 2 hours of Lansing
Job Description:
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Design, engineer, and implement solutions for Cisco UCCX, CUCM, and CUC
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Provide Level 2 and 3 support for telephony systems
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Document service and process design packages
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Support enhanced call routing and contact center features
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Train and transfer knowledge to Telephony Services staff
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Potential after-hours or weekend work
Skill Matrix:
| Skill | Experience (Years) | Total Experience | Expertise Level |
|---|---|---|---|
| Cisco Unified Contact Center Express (UCCX) | 5+ | Expert | |
| Cisco Unified Communications Manager (CUCM) | 5+ | Expert | |
| Cisco Unity Connection (CUC) | 5+ | Expert | |
| Technical Support (Level 2 & 3) | 5+ | Advanced | |
| System Design & Implementation | 5+ | Advanced | |
| Documentation & Knowledge Transfer | 5+ | Advanced | |
| Verbal & Written Communication | 5+ | Strong |
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