Sr. Product Specialist with Application Support Exp. (Remote) - Trenton, NJ (Webcam) - 100% Only locals with valid DL copy

Overview

Remote
Up to $50
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Sr. Product Specialist
Product Specialist
Tier 1 support
help desk support
application development support
electronic health record systems
service request resolution
user training
product development
user acceptance testing
user access audits
customer support
healthcare environments
PHI
HIPAA
knowledge base systems
ticketing systems
Microsoft Office Suite
Microsoft Teams
email communication
phone support
Windows OS
MAC OS
Android OS
SQL queries
browser troubleshooting
remote desktop tools
workstation troubleshooting
bug documentation
application and desktop security
Outlook

Job Details

Job Title: Product Specialist
Location: Trenton, NJ (Remote)
Duration: Long Term

Note: While this position is remote, the hiring manager prefers local candidates.

Job Overview:

The Product Specialist will be part of a help desk and application development support team, responsible for resolving service requests and providing support for electronic health record systems. The role requires strong analytical, communication, and technical support skills, primarily interacting via email, Microsoft Teams, and occasionally by phone.

This individual will collaborate with business units and cross-functional teams to support product strategies, development, and user training. The specialist ensures that product and application features align with business requirements and specifications.

Key Responsibilities:

  • Provide Tier 1 support for internal applications
  • Serve as the first point of contact for incoming service requests
  • Review and resolve service requests using a knowledge base
  • Gather user information to process service requests efficiently
  • Track and escalate unresolved issues to Tier 2 as needed
  • Provision application access and handle data exceptions
  • Guide users through troubleshooting steps and provide resolutions
  • Close low-level service requests and document activities
  • Conduct periodic reviews of the knowledge base
  • Perform user access audits and user acceptance testing
  • Research changes in healthcare datasets (e.g., pharmacies, hospitals, medications)

Required Skills & Experience:

Skill

Strong analytical and logical thinking

Customer support experience

Familiarity with healthcare environments, PHI, HIPAA

Use of knowledge base and ticketing systems

Proficiency in Microsoft Office Suite

Tier 1 IT/application troubleshooting

Web application user acceptance testing

Experience with Windows OS

Browser compatibility and dependency troubleshooting

Direct customer service experience

Bug documentation and lifecycle understanding

Basic SQL query writing

MAC OS and Android OS familiarity

Understanding of application and desktop security

Experience with remote desktop support tools

General workstation troubleshooting

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About HSK Technologies, Inc.