Technical Delivery Manager

  • Arizona City, AZ
  • Posted 1 day ago | Updated 1 day ago

Overview

Hybrid
$100,000 - $160,000
Full Time
Accepts corp to corp applications
50% Travel
Able to Provide Sponsorship

Skills

Communication
Customer Engagement
Customer Experience
Artificial Intelligence
Budget
.NET
Business Process
Cloud Computing
Customer Facing
Customer Satisfaction
Functional Management
Investments
Java
Machine Learning (ML)
Management
SAP
SaaS
System Integration
Operational Efficiency
Project Management
Product Development
Oracle
Enterprise Software
Energy
Customer Service

Job Details

Technical Delivery Manager

Phoenix AZ

Smart Energy Water (;/strong>

Client Background

SEW is the # 1 Energy and Water Cloud Platform, providing cloud-based Software-as-a-Service (SaaS) solutions for Digital Customer Engagement, Field Workforce Engagement, and Smart AI / Machine Learning to the Energy and Utility sector. We help utilities improve their customer service, operational efficiency, and maximize return on investments through the SEW platform applications leveraging the mobile, AI, Machine Learning and Cloud technologies.

SEW Technical Delivery Manager is a very key role in SEW product delivery organization who should have strong business and systems Integration background who have experience in analyzing, designing and/or developing best practice business changes through technology solutions. SEW Technical Delivery Manager is a key person whose knowledge about client technology and business landscape and SEW product/platform integration is key to both client and SEW success.

Roles & Accountabilities

  • Lead product delivery engagements from post sales stage to successful delivery of the client delivery in terms of business scope, technologies / integration deliverables, budget, client satisfaction and achievement of required business outcomes.
  • Manage all aspects of client delivery and solution delivery (Technical / Functional)
  • Lead and manage the product delivery team with active communication and strong product business and engineering knowledge
  • Prepare all client facing and internal deliverables such as project / test / data / functional / Integration technical plan, issues/risk register and weekly status reports
  • Identify opportunities to provide additional value to our clients and to work internally SEW team to share new and enhanced business use cases and technology feature
  • Drive the continuous improvements of our delivery methodology and service offerings based on client experiences
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

Experience

  • 6-10-year experience as technical delivery lead / manager with Enterprise Software companies and/or Consulting companies delivering software products / projects
  • BS/MS in Computer Science / Engineering is preferred
  • Experience in product development / engineering with .NET / SAP / Oracle / Java is preferred
  • MBA is plus but not necessary
  • Proven experience of leading the deployment of Enterprise Software and Customer Experience solutions in client environments
  • Self-motivated, Positive influence, business and technology solution provider

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