IT Delivery Manager: Application Run and Product Support

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we're excited about what's next. Join us.

General Summary:
Unum is seeking a Run IT Delivery Manager to lead the stability, performance, and continuous improvement of key customer-facing applications.

This role supports multiple Agile teams responsible for maintaining and enhancing internally developed .NET, API-based applications, with a strong focus on uptime, issue resolution, and stakeholder satisfaction.

This is a high-impact leadership opportunity that requires strong people skills, calm under pressure, and the ability to lead through change in a fast-paced run environment.

Job Specifications:

• Bachelor's degree in Computer Science or related field preferred, or equivalent technical experience
• 5+ years in IT operations, delivery management, SDLC, or application support leadership roles
• Strong understanding of .NET and API-based architecture, SDLC, and Agile delivery practices
• Familiarity with Agile tools; ability to manage distributed teams
• Experience leading both FTE and offshore teams, coaching teams, and navigating change
• Strong communication, and conflict resolution skills
• Calm under pressure, strong follow-through, proactive mindset, and ability to reprioritize dynamically

Principal Duties and Responsibilities:

Operational Management:

• Ensure the uptime, reliability, and performance of homegrown customer-facing digital applications
• Oversee incident resolution, service requests, break/fix work, and proactive improvement initiatives in the run space
• Monitor SLAs and lead escalation management when issues impact key assets or customer experiences

Agile & Delivery Support:

• Support Agile ceremonies, work prioritization, and backlog health across 2-3 teams
• Partner with team Product Owners to facilitate sprint planning and issue resolution
• Translate strategic business objectives into tactical execution plans

Team Leadership & Development:

• Manage a distributed team of FTEs and offshore resources; currently 2 teams (~15 people)
• Coach team members through performance challenges, change adoption, and skill development
• Foster a culture of accountability, cross-training, and shared ownership

Stakeholder Collaboration:

• Serve as a key liaison between IT and the business to ensure alignment on expectations and priorities
• Regularly update leadership and stakeholders on progress, risks, and mitigation efforts

Continuous Improvement & Innovation:

• Identify recurring issues and lead root cause analysis to drive long-term fixes
• Champion new ways of working and process optimizations that reduce downtime and enhance support#LI-TS1

#LI-TS1

~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$98,340.00-$201,900.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:
Unum