Application Engineer - Refrigeration

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Key Responsibilities

Application Engineering Support (60%)

• Provide swift, accurate technical support to customers, including distributors, contractors, and OEMs, for refrigeration and cold chain solutions.
• Assist customers with product selection software, heat load calculations, refrigerant line sizing, electrical component selection, and system design queries.
• Support the transition of customers from semi-hermetic to scroll compressor technologies.
• Develop and maintain technical libraries, application bulletins, catalogs, user manuals, and cross-reference documents with competitor products.
• Engage customers on alternate refrigerants and explore new regional applications.
• Lead NBO (New Business Opportunities) for refrigeration products in collaboration with the Sales team.

Technical Training (20%)

• Develop and manage a technical training calendar and prepare technical materials.
• Deliver training sessions (theoretical and hands-on) for customers on controllers, protections, and system components used in refrigeration systems.
• Manage resources, tools, and facilities required for training activities.

Quality & Warranty Management (20%)

• Manage warranty claims related to refrigeration products such as condensing units, compressors, and compressor packs.
• Provide troubleshooting and on-site technical support for critical issues.
• Perform root cause analysis (RCA) using data logging and field diagnostics.
• Conduct compressor teardown analysis and collaborate with manufacturing teams on product performance feedback.
• Analyze warranty data to support continuous improvement initiatives.

What We're Looking For

Education & Experience:

• Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
• 8-10 years experience in HVACR design, projects, service, technical support, or training with strong refrigeration focus.

Skills & Competencies:

• Strong understanding of thermodynamics, refrigeration systems, and electrical components.
• Practical knowledge and hands-on experience in refrigeration applications and troubleshooting.
• Strong collaboration and communication skills with a customer-focused mindset.
• Proficiency in Microsoft Office and technical software tools.

Additional Requirements:

• Willingness to travel across the MEA region as required.
• Ability to work outside typical office environments when necessary.
• Commitment to Health, Safety, and Environmental (HSE) policies and procedures.

Why Join Us?

• Join a global leader in refrigeration and HVACR technologies.
• Work alongside an expert team with a strong focus on innovation, technical excellence, and customer service.
• Gain exposure to a wide range of refrigeration and cold chain applications across the MEA region.
• Competitive compensation, benefits, and professional growth opportunities.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.